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“Long flight from Rome to LAX via Alitalia was OK”
Review of Alitalia


Reviewed 31 May 2018

The 12 hour (turned out to be shorter) flight was uneventful but excruciatingly long. But the flight crew was very good, providing meals, snacks, and beverages throughout the flight. Although the personal displays were small, they offered a wide selections of movies and TV programs that kept many occupied. We were pleased with the Economy service.

The challenge was that we did not realize that 1). there was a passport control station with a very long queue AFTER check in and security check, and 2). it was a long 10 min walk from the passport control to our Alitalia gate. Although we checked in over 2.5 hours before our flight, by the time that we got to our gate, the plane was almost completely boarded. Part of it was our fault because, after a quick check in and security check, we thought that we had plenty time before our flight, so we stopped for a cup of coffee. So be aware that there is a passport check after you check in and the line there can be very long.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank kiyoshiono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 May 2018 via mobile

Poorly run airline. Terrible food distributed by rude attendants. We were denied water and other beverages during the flight. Restrooms were not maintained for the number of passengers on such a long flight from Rome to Toronto. I cannot recommend this Airline and will not use them on future travel. If you're looking for top-notch Airline check KLM. We flew them from Toronto going to Italy and returned on Alitalia. They were worlds apart in service quality.

2  Thank V S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

top service, top food, top for sleeping , the best service in business class i arrived from business of thay airwais (bad siege and bad service)

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank guido f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

I lost my wallet. An Altalia attendant,Rosella, walked me back to security check and back to my gate and I was able to find my wallet. Thank you Rosella, you were amazing!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank devans5126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

A nice short trip from Rome to Venice. A mid-size jet that was comfortable and our trip went off on time. Our last trip on Alitalia was from Naples to Palermo and we were told at the counter that we had to pay extra for all checked bags and all bags had to be checked. It was a small twin engine.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC