I had an incredibly frustrating experience with Airlink on my flight from Windhoek to Johannesburg. Initially scheduled for 7:10 AM, the flight was delayed until 9:20 AM without any proper communication or assistance. To make matters worse, the company rebooked us on another flight and only sent an email during the original boarding time for the new flight, leaving us scrambling for information.
The airport in Windhoek lacked basic infrastructure, such as access to updated boarding passes or digital card readers, making the situation even more stressful. Airlink also forced us to check our luggage, even though there was plenty of space in the cabin to store it, adding unnecessary inconvenience.
Additionally, my partner and I purchased our tickets together and paid an extra fee to sit next to each other. Despite this, we were assigned seats far apart with no explanation or option for a refund for the additional fee we paid.
This level of service is unacceptable and incredibly disappointing. Airlink needs to improve both its customer communication and operational management. I would not recommend this airline to anyone and hope they address these glaring issues immediately.