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“Great flight, very friendly crew”
Review of Air New Zealand


Reviewed 31 May 2018

Flew premium economy on a new 787 from Perth to Auckland. Premium economy was very comfortable and better than we expected. Entertainment was good and service was excellent, the staff were very nice and professional! There was only one negative aspect, the pillows were too big, which made them uncomfortable! The only problem was our original flight was cancelled due to maintenance problems of the 787 fleet and there was some difficulty getting rebooked for the next day flight. After much difficulty with emails, we finally managed to get service from the facebook messenger account at the second try.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Pedro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,445 - 1,449 of 9,317 reviews

Reviewed 30 May 2018

Air NZ always deliver - just another domestic flight but consistently on time (and if not you're kept informed and get wine!), great Kiwi service, prompt disembark and a smooth ride.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Paullaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

I'm not sure what sort of recruiting magic Air NZ has discovered, but they undoubtedly have the friendliest crew I have ever encountered! The first time, I thought it was a chance encounter with a FA who brought the kids lollies and activities, knelt down to speak to them about their travels, and checked on us a number of times, but it was the same experience on the next flight we had with them.

I can only guess that their company's ethos strongly emphasizes kindness and customer care because their employees are one in a million!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RS108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

Despite the short duration of this flight we were still served a small snack, being a cuppa and a cookie, whilst in flight.
The staff were quite courteous, but I was surprised to see one of the toilets out of order, and marked as such, on the plane.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Opinions4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

We travelled to Cairns with Air New Zealand and I have to say as a carriert hey were extremely efficient and provided excellent service all the way. The only area for improvement was the food on the return journey which was supposed to be tandoori chicken....not nice

Thank MarkC9013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC