We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Service”
Review of Air New Zealand


Reviewed 3 weeks ago

We booked through Specifica Travel and only received the itinerary and flight details a month before traveling. Trying to make a seat reservation, we found that there were no 2 seats together available any more, and we had to pay 20$ for the reservation. This enabled us to board as priority passengers. The flight itself was very comfortable as it was not too long. On the way back the Airline had trouble with the crew in Brisbane and therefore the flight was delayed for a day. (there are only 2 flights per week) They were very accommodating and paid for all expenses. Well done!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (7,670)
Traveller rating
Traveller type
Time of year
Language
  • More languages

373 - 377 of 7,670 reviews

Reviewed 3 weeks ago

First time in the lounge since the refurbishment. All windows covered in makes this feel like a claustrophic box. Neat but cheap interior is reminiscent of US domestic airline lounges or perhaps they had someone from Corrections do the interior design. Perhaps the decision to drop Virgin is meaning less effort on the duopoly routes? The food is OK but this lounge is not a particularly inspirational way to start a holiday but functional for business. Thankfully the bar is stocked.

Thank encore2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

As you are aware Baltimore to Brisbane, Australia is a very long flight. We flew economy and the comfort, service, food and entertainment were outstanding. You will never be sorry you pick AircNew Zealand, class act.

Thank Patches1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Our first experience with both Air New Zealand and lie flat business class seats. I can't comment on this class of service on other airlines but Air NZ was a real pleasure. Not just the seats but the excellent customer service on the phone, in the airport and in the air. This class also gives access to International lounges and the food there was excellent. I will definitely fly with Air NZ again if I can..

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Connie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

First flight on Air New Zealand. Excellent customer service, timely flights and comfortable cabin. We purchased the Sky Couch option so we had a full economy row for 2 people that converted to a bed by flipping up the extra foot rests and using the provided bedding. Not enough room for 2 adults to lay down together however works for taking turns or for an adult with a child. Fed us two palatable meals on each flight as well as as much free beer and wine you want. The cabin got very quiet as most everyone slept for a large part of the 13 hour flight. Multiple first run movies to watch on the in flight system as well as TV shows and music.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank cmrhodes64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC