I flew Air France on december 2018 to attend a conference in Lisbon. I needed to have a connection flight from Paris to Lisbon and the connection time was 50mins. Due to a flight delay, I missed my next leg and they had to accommodate me in a hotel near the airpot and I was booked to a flight the next morning. The thing is I made sure with the guy on the front desk to get my luggage transfered to my new booked flight and to my surprise my suitcase was missing when I finally arrived to Lisbon. I made a baggage reclamation but had to stay a whole week without any notice of it and was obliged to buy new clothes so that I can attend my conference. I had to do the 1000 steps, nagged and sent email after email to which they responded in a short while. To be honest, they gave me a decent recompensation after this incident. Needless to say that my luggage is nowhere to be found up to this moment.

We had booked a return flight from toronto to Paris and back with westjet. Due to the max jets 737? Being grounded, westjet booked us with Air France. Pleasant surprise. Very good airline crew and meals. Provided blankets headphones and covers for eyes to sleep.
Very good flight. Very smooth.

We were originally on premiere economy and had the opportunity to up grade at the last minute - worth every penny on such a long flight. The food was quite good for airline food and the service was impeccable. This is the second time I have flown Air France and if available I would choose it again.

After reading some reviews on here I began to worry a little but too late already booked. To start with our HOP plane was delayed from MAN to CDG this meant we were worried about our connection to MAU. We made it but had to run across CDG to make it connection this meant no food break or toilet break. We also wanted to upgrade but were shooed away from the Air France desk to the plan. We asked again at the desk and was told we could only upgrade if we had enough miles and not pay cash. Once in the plane my husbands entertainment did not work. It was reset and subsequently worked but pretty much useless. In spite of the list of films and tv online there was very little on here. Next the food as a vegetarian mine was ok but the normal meals were awful. This mean 12 hours of no food for my husband and minimal for me. The plane is very cramped with little leg room which is concerning when it’s such a long flight.
Overall one of the worst airlines for long haul flights we’ve been on. This meant we made sure we took a lot of food for the return leg so we didn’t go hungry

I ve booked a business class ticket for this 8 hrs flight as I had to rest due to my many previous connecting flights. The service was good, the quality of the meal served was okay but not a business class level ans at some point I saw people coming to the business class area taking the bottles of water, the sleepers, the pillows etc and even one of the cabin crews took mine to give it to another passenger because she thought that I was sleeping. Not a very nice move even though she apologized afterwards.