Checked In a bag LGW MAD last year 2020 in February
Received a broken bag, made a claim and then all the bad service started
You are requested to show your ID..... but they don't scan it eve though they will
request a copy several times afterwords.
You have to find someone in Madrid whom has the exact bag, otherwise they will
sell you a bag or charge EUR 15.00 to fill up an unrepairable bag form.
Once you send everything to they head quarter.
All the trouble start (they expect you to give up)
Requesting all filled in information already given in at Madrid Airport.
Copy of your bag damage report filed by UX MAD
Copy of your UX Ticket
Copy of your ID in my case passeport, I don't own an ID card.
Copy of your migrant statu which is on my Spanish Passport (living outside Spain
Copy of the new remplacement bag (even thought I request them to reimburse
me before, so I could buy one)
Copy of new bought bag
Once they get all the information, they make you wait for months and months
And send you another claim to fill up with more copies and informations.
Few months later you are advised that they payment would be in GBP, due to the
place of issued of your ticket mine was in UK, but paid with a Swiss Credit card in CHF.
Once you send them an E mail asking why in GBP while their HeadQuarter is located
in Spain and the Spanish currency it's EUR. (you get no reply).
You contact them, but you get (due to covid 19 you request will be answered with
You contact them and confirm that your bank are willing to get a transfer in GBP and
charge you for an exchange to CHF plus fees.
Till same reply (due to Covid 19.....)
Since September 2020 im still awaiting a refund
Please make you self a favour by travelling with no Usig AIR EUROPE.
in case you have a problem with them ..... you will get into more troubles
even though you are the victim.
once again avoid them
Exactly 1 year since the accident (long before the pandemic Covid started in Europe)