Very disappointed on the way they handle baggage delay. They could not give a clear info on whether my luggage is missing or left at one of the transit airport (Amsterdam or Madrid). The link for the online tracking was incorrect, but they did not even bother to fix it. One of the hotline officer was very rude, he actually hang up on my call. My luggage finally arrived 4 days later, since according to one of the hotline officer: delayed luggages were not priority to be put on board.