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“Good flight, good crew”
Review of Air China


Reviewed 7 December 2017

Nice flight. Got to leave from PEK which has a nice lounge to hang out in for 3h layover. Not Lufthansa, but comfortable enough. cheap flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank samtrip12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 December 2017 via mobile

Web site very slow and confusing. Calling is difficult with long waiting and poor English speaking. Unable to check in online. Website duplicates my wife’s information for mine and unable to correct it for online check in. Flight attendants have poor English skills. Unable to use iPhone on flight with an announcement of criminal penalties if caught. Flight was acceptable with friendly service. I would choose a different airline for future air travel.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

On November 29, I flew from Beijing to SFO on CA985. My reservation was for a business flight from Beijing to Boston through SFO, all on Air China, all flights were business class. The last leg was a code-shared flight on United, CA7307 or UA444.

The inbound plane in Beijing was late which led to a late departure of CA985. The plane arrived 3.5 hours later than planned in SFO. I missed my connection flight to Boston and was rebooked on UA. I finally arrived 12 hours later on an economic class flight. What happened at SFO is stranger than fiction - unequal treatment of Chinese and foreign passengers.
At SFO, all passengers were greeted by an Air China employee with an apology for the delay and all passengers were given a piece of paper, "Statement on Service Compensation." Unfortunately, the compensation is only available to Chinese citizens or residents. Foreign and American passengers are out of luck, because it carries a caveat:"You'll have to provide your bank card information to claim the currency compensation. Bank cards are limited to debit cards issued in mainland China and marked with Union Pay."

The full text of the statement of compensation is appended below:

Dear Passengers,
First of all, we apologize for the inconvenience caused to your journey. We hope to
show our sincerity by way of compensation. Thank you for your support and
understanding.
We provide economic compensations in three ways: e-voucher (hereinafter EV),
mileage and currency. The ratio is RMB 2EV: 5km non-elite qualifying miles of Air
China: RMB 1. You can choose one of them based on your needs. Please scan the
following QR code to download Air China APP, register for membership and click to
claim it from "My Wallet".
Tips:
The EV is valid for receipt within one year since the date of issuance. Please use it
within one year upon receipt. You can use it to pay for air tickets for yourself or others
from your membership account on Air China APP (not payable for fuel charge, airport
construction fee and other fees) and it can only be used to offset RMB payment. The
EV can be used partially or in conjunction with other EVs, but it cannot be used with
other vouchers. The maximum offset amount for a single ticket is 50% of the fare.
When you apply for a non-voluntary refund or ticket change, the EV will be returned
in full or continue to be used for a new ticket, and the expiry date of the returned EV
will restart from the date of return. The EV is not refundable for voluntary refunds.
The non-elite qualifying miles are valid for 36 months and can be used in exchange
for passenger tickets, upgrade classes and products of Phoenix Miles E-Shop. They
can also be used in conjunction with the elite-qualifying miles. You have to first
accumulate four flight segments or a mileage of 3,000 km before using such miles.
You'll have to provide your bank card information to claim the currency
compensation. Bank cards are limited to debit cards issued in mainland China and
marked with Union Pay.
We hope you'll choose Air China again. Please contact Air China hotline 95583 for
inquiries.

3  Thank Bobby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

After a long time I made again a trip with Air China. The air plan Boing 777 was a young plan and the comfort was excelend. Over the whole flight time the service offered drinks and samll dishes or sweets. I can only say to this crew go on this way.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hanspeter50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

No problems at all. Everybody was very friendly and helpful for all tourist questions.
Specially inside the big airport of Chengdu if you take a domestic flight, may you need
that help to find the right counter, because everything is much bigger than in
Europe

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Manfred D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC