Terrible experience with ticketing. Their website firstly doesn't allow you to make any changes. You need to call their offices that also don't even answer the phone half the time. Then they refuse a refund even though a medical reason is provided for cancelation. They don't want to issue a credit note for the value. I will never ever book with this airline ever again and I recommend refraining from booking with them. Rather spend a bit more on a different airline.