The most horrible airline company I've ever flew. They checked me in, but closed boarding gate right under my nose, because i was 1,5 minute late, and not only me, there was a woman with 2 kids, they also didn't let her in plane, even though she cried. The behaviour of their employees was so arrogant and so rasist!

The worst aircraft ever. The staf is good but the company has no dignity and cares only about money.
They charge money like Emirates and offer service like a mini bus.

Nice plane, good service, polite flight attandants always ready to help or to offer you extra snacks or drinks. Def worth US$200.00 for the long-haul flight.

Worst company ever. Almost 4 years now that I’m asking for a refund for a cancelled flight due to Covid.
Still now I even have a clear answer on how to proceed.

terrible company, disgusting attitude towards their passengers, constantly shirking responsibility, prices for flights in Russia and abroad are too high and not worth the price, especially the way they serve on board, portions and food rations are too poor, this is especially evident on flights international, everything is in restrictions, flights to all directions are delayed without explanation, they do not fly to all cities of Russia, despite the fact that some regions of the country allocate money for the company to transport their compatriots, luggage is lost and broken and they don’t even charge for it their responsibility, if in some emergency situation decisions are made very slowly and everything needs to be done through the main office of the company, prices for foreign countries are too high compared to foreign companies that are 1000 times better than them, the mileage accumulation program has turned into a complete rip-off, visit the business lounge only 3 hours before departure, when all over the world you can visit this lounge as much as you like, whenever you want, and it doesn’t matter when you came to visit it, it was funny to hear that this rule was invented by the company’s management, accrual of miles for flights, as they said, is a complete rip-off, for flights they give too little compared to other foreign airlines, I do not recommend this airline for flights abroad and in Russia