No comparaison with S7, who is more human and compassion to them customers. I have cash problem since foreigners credit card can’t be used in Russia. I havent enought to pay my luggage. I finally find someone to help but my luggage who is small size arrived full broken, like they trow it from the flight. I deposit complain since it’s special samsunglite suitcase really expensive and can’t break that much easy…. Let see how it will end and if I will get money back. It was first time I use Aeroflot and I don’t recommend, S7 is far away better in every level.

They are a scam they canceled my flights and 3 yrs on I am still waiting on my refund!! 700€ robbed from me! DIRT!! Do not go near this airline!!

I have several vouchers due to covid but they refuse to pay me. They are expired and so to their conditions they should pay me with interest. Until now they are deaf to all my mails. How can I force them or what is a way to let them listen and meet my request?

That's it. Six hour delay. Never told us why. We got off. We got back on. We waiting in the cold. Then in the heat in the plane. It was pretty bad.

I got tickets before covid , I had to travel from uk to Moscow n then simferopol, all uk flights cancelled, aeroflot gave a vouchers in 2020 , after 3 years of expiry, war started. I had to ask for money back! They messed me about and in the end told me they won't give me my money back cos I don't have Russian bank card. It was tickets for two return, worth e 284, never got back. Customer service very poor, sometimes staff was very rude!!!
So I will never fly with them again. I was using them for years before that , as my family members lives in Crimea. But now never again!!!!
Do not use this company guys!!!
Or you end up like!!!