That's it. Six hour delay. Never told us why. We got off. We got back on. We waiting in the cold. Then in the heat in the plane. It was pretty bad.

I got tickets before covid , I had to travel from uk to Moscow n then simferopol, all uk flights cancelled, aeroflot gave a vouchers in 2020 , after 3 years of expiry, war started. I had to ask for money back! They messed me about and in the end told me they won't give me my money back cos I don't have Russian bank card. It was tickets for two return, worth e 284, never got back. Customer service very poor, sometimes staff was very rude!!!
So I will never fly with them again. I was using them for years before that , as my family members lives in Crimea. But now never again!!!!
Do not use this company guys!!!
Or you end up like!!!

To my great surprise, I received the free, worry-free Aeroflot Premium program for free when I booked. After my flight was canceled, Aeroflot didn't miss a beat and very obligingly offered me the opportunity to learn Russian by sending me several emails in Russian in Cyrillic script. As is appropriate, Aeroflot Sprachcoaching AG has also attached a half-stupid Google translation in English. With the information emails reminiscent of fill-in-the-blank texts, my experience in the Russian language course was exquisite. I can now speak Russian so well that I can even understand the agents on the hotline! At this point, I have to give 5/5 Cyrillic stars. The all-around carefree package also included grief management and head training. With the help of Aeroflot, I was able to cope with the sadness of missing my flight. I had to make numerous very long phone calls about refunds with the less motivated employees who had little German/English/French language skills. The interactive and networked character of the carefree package is brilliant. So I was able to connect the numerous incongruent statements on the phone myself and thus enjoy brain yoga on a level that is otherwise only offered for a fee. I can now confirm statements like Aeroflot is a mental asylum firsthand. I would not have expected that they would take several hours on the phone to “deal with” my concern, which would take 30 minutes. At this point, I give pointless phone calls a rating of 6/5. Flexibility is very important at Aeroflot. On the phone it was claimed there would be no refund, then due to the tireless commitment to customer satisfaction, there is a theoretical refund, again followed by no refund. In phone call 4 there was a refund again, but only as a voucher/voucher. However, the next incredible offer at the teleshopping level from partner Lastminute.de became groundbreaking. During the pandemic, when I didn't want a voucher that said it would expire after 1 year, I was even made 2 offers for the flight, which cost 1,300 CHF. I was allowed to choose between 151.06 CHF in cash or a whole 183.13 CHF as a voucher. I was thrilled with this tempting offer, for which I was given 72 hours to make a decision. 3 months of calling at a price of 1150 CHF. WOW! In the 10th month of the Aeroflot carefree premium package, I sent a registered letter. As flexible as ever, my letter was responded to by email to my travel partner, so thanks to Aeroflot's commitment to my interpersonal needs, I had the opportunity for an interpersonal verbal exchange with my good colleague. In what is now the second lockdown since the flight cancellation, I have covered my personal well-being well. My travel partner then informed me that Aeroflot transferred money back to me on January 30, 2021, according to their own statement. What great news. Almost sad that my friendship with Aeroflot, which has now lasted for over 300 days, has ended, I continue to wait for my money. I'm pleased that after my failed vacation, my money has now apparently been traveling through world history for over a month and is probably making a tour of all the banks in the world. Out of envy about this tour through the financial world, I contacted Aeroflot again by email. On February 25th, 2021 I was informed that my money was sent on January 30th, 2021 to a card that I neither know nor have and that it could take 7-22 days, so I may be in brain yoga module 2. 22 Days after 1:30 is after February 25th and if I have any further questions I should contact my agent. So far I don't know where I even got an agent from, but maybe it's one of the Secret Service agents because so far he's pretty invisible and unknown to me. However, as a new agent owner, I feel like a VIP. At this point, I give a rating of 5/5 Novichok cans. After these praises, I unfortunately also have to mention a negative point. The duration of the carefree package is not entirely clear. Today I'm already enjoying the 320th day, but I would be extremely happy to have clear communication about the end. Conclusion: Of course, I can imagine using Aeroflot's services in the future. I have enough trust in the company that after trimming my toenails, I could imagine handing Aeroflot the responsibility of transporting them from the ground to the trash can. I might also send my grandmother to brain yoga at Aeroflot. Aeroflot is a great airline that just needs to work on its customer service, communication, website, payment transactions, customer journey, cancellation process, internal coordination, recruiting, English, and German, handling customers, working with partners, flight offerings, and staff training. A definite recommendation for all those who are tired of life, hotline fans, and brain yogis.

I booked my honeymoon flights with this company. They cancelled both of my flights, refused to give me a refund even though the email said you can get a refund. Made me wait three years and are now telling me I have to go to russia or kazakhstan to collect my refund - Staff are super unhelpful - worst company policies ever.

I bought tickets 2020 I was coming from Uk to c my family it was connecting flights i bought from Aeroflot online. Then covid happened I couldn't travel, so they give me vouchers, after covid war started again couldn't travel I asked for refund for 2 tickets , they said ok, but then after all this 3 years I got reply that cos my bank card is foreign they won't refund me!
Never going to travel with them ever again!!!!
I will put review all over the Internet people should know what company this is!!!
Avoid travel with them!!!!!!
Couldn't put year I was supposed to travel so latest gave this option.