We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“WORST COMPANY EVER!”
Review of Aeroflot


Reviewed 13 September 2023

I booked my honeymoon flights with this company. They cancelled both of my flights, refused to give me a refund even though the email said you can get a refund. Made me wait three years and are now telling me I have to go to russia or kazakhstan to collect my refund - Staff are super unhelpful - worst company policies ever.

Date of travel: October 2022
    • Customer service
    • Value for money
Thank Ellie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (20,988)
Traveller rating
Traveller type
Time of year
Language
  • More languages

15 - 19 of 20,988 reviews

Reviewed 12 September 2023

I bought tickets 2020 I was coming from Uk to c my family it was connecting flights i bought from Aeroflot online. Then covid happened I couldn't travel, so they give me vouchers, after covid war started again couldn't travel I asked for refund for 2 tickets , they said ok, but then after all this 3 years I got reply that cos my bank card is foreign they won't refund me!
Never going to travel with them ever again!!!!
I will put review all over the Internet people should know what company this is!!!
Avoid travel with them!!!!!!
Couldn't put year I was supposed to travel so latest gave this option.

Date of travel: October 2022
2  Thank Oxana D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2023

Good experience, was a few years now, but nothing bad to say about the airline, a bit cramped, especially as had some issues with the passenger behind who didn't like the reclining seats, but over all good.

Date of travel: October 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank AleWap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2023

It was a nice trip and nice Airline , I was traveling from Cairo to Moscow and back again , But the only problem I had noticed, the take off and the landing was not so good.. need to be more professional in this.

Date of travel: July 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Value for money
    • Check-in and boarding
Thank Ahmed E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2023

Aeroflot flights Moscow - Sharm el-Sheikh - Moscow turned out to be expectedly standard: Airbus A330, takeoff and landing strictly on schedule, service - breakfast/lunch, soft and other drinks to the multimedia entertainment system - is generally normal. Complaints? Actually, none. Except the incredibly inflated prices for air travel due to the lack of competition... But everything is according to Marx, Karl Marx.
A few words about the arrival airport (Sharm Ash Sheikh International Airport): the problems described in the numerous negative reviews about the pre-flight screening seemed a bit exaggerated.
We spent less than thirty minutes on everything (three security corridors with inspection, border control) . Generally - acceptable. There are some minor issues in the behavior of individual representatives of the aviation security services (guys with "police" printed on their shirts, for some reason), but they are absolutely insignificant. In general, it's a common airport, worse than some, but better than some others that I visited last year (for example, Mineralnye Vody International Airport) ...
P.S. Egyptair Duty Free (Sharm Ash Sheikh International Airport) - 2.5 points out of five...

Date of travel: May 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
61  Thank AlexeevIgor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
© 2025 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Hong Kong. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.