Well to start off our gate would change 30 minutes before boarding... Happened to both of our flights in Thailand. Even after checking in an hour before hand. Seemed like a common occurrence with Air Asia. When booking my flight I thought I had checked the checked baggage option. Was told that I had to pay for my checked baggage but the price was SO OUTRAGEOUS I couldn't believe it. Then I was told on our second flight that if I had booked in the airport I would have paid a fraction of the price but since I booked online I had to pay even more! You get on the airplane and you pretty much pay for EVERYTHING! What a money hungry company. Will be making sure to let my friends traveling to never fly air asia. Just terrible customer service!