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“Never again!!! Don't use It if you are travelling with luggage!!”
Review of Olympic Air [NOT Olympus Airways]


Reviewed 4 August 2024

We traveled on August 1st from Paros to Athens at 4pm. We decided to travel by plane, instead of ferry, since we had a flight at 8:15 p.m. to Madrid.

We paid €150 per person (the most expensive rate) since we were traveling with a large suitcase. We checked two suitcases, one large and one small.

When we arrived at the Athens airport, our large suitcase did not arrive (the small one did)... When we asked a person at the airport, she told us that it is normal since due to the weight of the plane they always leave suitcases at the airport!!

We made the claim after a long line and a service that gave us 0 confidence (where they confirmed us many times that the suitcase was not going to arrive that day).

Frustrated we left but first we decided to go through all the baggage lanes to take a final look.... and there was our suitcase in baggage claim 12 (our lane was number 4)!!!

Apparently they put it on a later plane and no one notified us.

Not only that, but they changed the label. The sticker with the bar code (tracking number) we had on our plane ticket was totally different from the one on the suitcase!! That's why they couldn't locate It.

Luckily we had a happy ending but if we had left we would never have found the suitcase since we made the claim with a code ( tracking number) that had nothing to do with the one they put on the suitcase.

Recommendation: Better ferry than plane if you have a suitcase!!!
If you still decide to travel by plane, ask and make sure that the suitcase arrives and that the ticket code matches the one on the suitcase!! incredible but true!!

Date of travel: August 2024
Thank Carmenzcpr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (1,099)
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1 - 5 of 1,099 reviews

Reviewed 9 July 2024

We flew from Athens to Kythera on this short 40-minute flight, both flights OA056 and the return OA057 were delayed by around 10 to 30 minutes on both flights. The flight is a small turbo prop (ATR 72-600), which was comfortable with plenty of leg room. The cabin crew were friendly and appeared helpful to px that required help, they managed to issue a drink and a biscuit in the 35-minute flight too!!

Both flights were comfortable and I would fly them again.

The booking process was straight forward and their ongoing communication was excellent. They communicate every step by SMS, even your baggage check!!

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank handyspanner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 June 2024

We decided to fly from Milos to Athens to save time. Big mistake! Always take the ferry and be in control of your luggage.
We arrived at Athens and waited at the luggage carousel for more than 30mins. Other passengers started noticing their air tags showed their luggage was still at Milos. They didn't even bother to notify us they hadn't loaded our luggage. Probably due to weight restrictions on their tiny planes.
After a long weight at Aegean baggage services we were told "this happens all the time".
If you have connecting flights, like most on our flight, your holiday will be screwed.

DO NOT FLY WITH CHECKED LUGGAGE!

Date of travel: June 2024
Thank Julian G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 June 2024

Absolute hack of an airline. After travelling for 36 hours on our fourth leg from Atlanta, GA to Paros the attendant told us it would be $40 per bag for a 45 minute flight without even weighing them. Would not recommend this airline to my worst enemy.

Date of travel: June 2024
Thank exposingFakers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 June 2024

Naxos is a very small airport (one gate small). As we all were waiting to board we saw the airport crew load all the luggage, 15 mins goes by and they all were talking with each other and something looked wrong. Then we saw the pilot come around and talk with the crew, this went on for about 5 more minutes. We were about 15 minutes delayed at this point. Then the crew starts unloading the luggage, so all of us waiting figured the flight was getting canceled. Nope, they started boarding us. Several of us asked multiple ground crew and on plane staff "What's going on with our luggage?" No one would answer or even acknowledge. Get to Athens and no luggage. Not a surprise as we saw them pull our bags and we have tile trackers in them. Stand in line hour plus to file out claim. Zero care from any staff that over half our flight is filing claims. "This might be a few days" we get told. If you have already left the county they will be shipped to your home in a few weeks. Get told we will get updates via text message and email. Need to spend our first night in Athens shopping for clothes and necessities for the next day. Wake up with no updates from the airline but my location tag says it was at the port of naxos (not the airport, the boat port). A few hours later my wife's bags location tag says port of Paros, a different island. Still no updates from Airline. My wife and I do a tour, in our new clothes, and after see our location tags at Athens airport. Still no communication from Airline. We call twice and are on hold for 30 minutes each time with no answer and their system hangs up on you after 30 minutes. We go have late lunch and think about driving the 45 minutes to the airport to get them ourselves. Decide we will call one more time when we get back to hotel. When we get back, our luggage is sitting in lobby of hotel. Never once was contacted by Airline. We will never fly with them again and will advise everyone we know to stay away as well.

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Alex G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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