Absolute hack of an airline. After travelling for 36 hours on our fourth leg from Atlanta, GA to Paros the attendant told us it would be $40 per bag for a 45 minute flight without even weighing them. Would not recommend this airline to my worst enemy.

Naxos is a very small airport (one gate small). As we all were waiting to board we saw the airport crew load all the luggage, 15 mins goes by and they all were talking with each other and something looked wrong. Then we saw the pilot come around and talk with the crew, this went on for about 5 more minutes. We were about 15 minutes delayed at this point. Then the crew starts unloading the luggage, so all of us waiting figured the flight was getting canceled. Nope, they started boarding us. Several of us asked multiple ground crew and on plane staff "What's going on with our luggage?" No one would answer or even acknowledge. Get to Athens and no luggage. Not a surprise as we saw them pull our bags and we have tile trackers in them. Stand in line hour plus to file out claim. Zero care from any staff that over half our flight is filing claims. "This might be a few days" we get told. If you have already left the county they will be shipped to your home in a few weeks. Get told we will get updates via text message and email. Need to spend our first night in Athens shopping for clothes and necessities for the next day. Wake up with no updates from the airline but my location tag says it was at the port of naxos (not the airport, the boat port). A few hours later my wife's bags location tag says port of Paros, a different island. Still no updates from Airline. My wife and I do a tour, in our new clothes, and after see our location tags at Athens airport. Still no communication from Airline. We call twice and are on hold for 30 minutes each time with no answer and their system hangs up on you after 30 minutes. We go have late lunch and think about driving the 45 minutes to the airport to get them ourselves. Decide we will call one more time when we get back to hotel. When we get back, our luggage is sitting in lobby of hotel. Never once was contacted by Airline. We will never fly with them again and will advise everyone we know to stay away as well.

They lost my bag. No helps you fill out a form and it goes into the abyss. Still waiting for by bag. They told me I needed to follow up myself. They can't find my bag in the system even though I have my tag number. The people at the airport are useless. I had medication on board has some with me but not enough for the whole trip the rest was put in my luggage. Their customer service id HORRIBLE!

Took the quick 23-minute flight on Olympic’s ATR42-600 registered SX-OAX on 1st April from Athens to Milos.

We were bussed from gate 24 to the apron, where OAXey as I call it, was waiting, with our flight attendant at the top of the stairs to the aircraft. She had a fantastic demeanour, demonstrating what struck me as an aura of sheer joy to be a well-oiled, integral part of Olympic’s mechanism for transporting holidaymakers, islanders, pets, and cargo as well as holidaymakers (more of them) to and from Milos on the 9-year-old turboprop. It may, of course, also just have been her first flight on an 8-hour shift, yet her waxy-lipstick was immaculate from the greeting and closing of overhead bins, through the safety demo, to enhancing her smile as it accompanied a well-practiced handover of a 250ml bottle of still-water quickly followed with an almost sleight-of-hand pass of an individually wrapped sesame biscuit, which she repeated 16 times (16 passengers) before returning to her starting position to collect the rubbish in an equally graceful, yet highly-efficient and logical fashion, separating plastic from paper and putting it into the corresponding bag. It was the sort of clinical-timing performance one would have required to play a 1980’s video game, in which this lady clearly had her name-up in the highest-score list every time. In fact, I could almost have stood up and clapped but the seat-belt signs were already back on for landing.

And what a landing it was, gently nudging towards Embourio in winds of Bf2 north-west before banking left and sinking without urgency but firmly to touchdown when enough reverse-thrust was applied to create an awareness of tension around the seatbelt region and cause the sliding of bags in the rather empty overhead carry-on luggage bins.

The Comfort Flex fare, which allows 23kg of hold baggage is exactly what I need. Other Olympic fares (Lite and Flex) don’t include hold baggage, so if you exceed the 8kg or carry-on baggage dimensions of 55cm x 40cm x 23cm on ATR aircraft you may be liable to pay an extra fee at the gate. Best measure the bag yourself with a tape-measure marked in centimetres or ask someone for assistance to measure it if you're unfamiliar with the metric system (not everyone went to school, and if they did, maybe they weren't very good, so it’s not a crime for not knowing basic measurements, but do make sure the person you ask did at least have a basic education... and they were relatively good) before you depart. it’s also worth remembering that for the weight, 1kg is the same weight as a standard unopened bag of sugar, or 250 x 4g-sachets of sugar (those little paper tubes of it), meaning you could theoretically put 8 bags or 2,000 sachets of sugar in your carry-on, but likely be taken aside by the ever-vigilant, beard-stroking, or stilettoed, Athens airport security guards before getting anywhere near the gate.

If you do have carry-on, then be aware that the aisle seat is the only one that offers enough space for an underseat bag (see pic).

Exiting the aircraft while being reminded by the attendant to hold onto the hand-railing was superb safety consciousness, which, for me, capped the short trip, which ended as a flying time of 23 minutes, as being nothing less than quite simply ace. I waited 8 minutes for my hold-bag while engaging with Milos Airport’s terminal cat.

ATR72 was clean, flight was on time and crew was very friendly. It is a small plane so do not expect IFE or wifi but snack and drinks were great for a 1 hr and 45min flight