We arrived at Athens Airport 2.5 Hours before flight and checked our identical bags in nice and quick. There is no good news from here. It is a 45 minute flight to Samos. Disembarked and only one of our bags came out. Then along with another 6 or so people had to put up with chaos and Gold Air handling. We spent the next 24 hours ringing Samos Air Port ( The lost & found rings out) and also the Main Call Center ( who cannot help as they don't have any direct updates from Samos to Athens). We kept getting taxis to the airport and waiting to try and find representatives from Gold Air or Olympic but told they were busy. Eventually we found our luggage outside a door to the Gold Air Office 24 Hours later. The poor service and lack of communications shows Olympic/Agean have real problems with customer service and cannot carry out a basic service of getting luggage to your destination on time. Additionally dealing with lost luggage is met with no communication or care. If you travel with Olympic make sure you take another bag with spare clothes, toiletries and medicines as it is a lucky dip and try not to put luggage in the hold as they cannot be trusted. You have been warned. There are other services to Samos that have bigger planes and better service. Olympic contract out to Gold Air, and unfortunately they cannot manage them or there poor customer service. I said this airline has problems .Not once did Olympic say SORRY, I guess that reflects the airline.

Flew with my family from Athens to santorini and back. Unfortunately both flights were over 2 hours late with little to no communication from the airline which to me is very challenging. We were on vacation and we also hired drivers to pick us up from the airports and I hate making other people wait even if it isn't our fault..communication goes along way with me..

Easily the worst airline, you get zero benefits with Star Alliance gold. Stay away and go with other options for your travels.

Airport in Naxos is tiny, but online check in is available at 48 hours before flight, with seat selection. Check in area is small, with minimal waiting room. Once on board, crew were friendly and hospitable and even on 30 min flight water and biscuit are served. Excellent pricing, especially if on comfortflex fare, which includes baggage. Great way of hopping between islands/connecting to other flights. Really impressed.

They did not load the plane with our bags. We flew out of the Naxos airport, which only has one gate and one runway. So, only one plane can fly in and out of that airport.

Whoever was ever loading the plane did an awful job. They managed to leave behind several peoples luggage. All of which had connecting flights and had to leave their bags behind.

We have AirTags in our luggage. We noticed they were left behind in Naxos when we arrived in Athens. We went to baggage tracing and they said our bags will be on the next flight from Naxos to Athens. Unfortunately, we couldn’t wait around for them because we had a connecting flight to Munich.

When we landed in Munich, we saw our bags made it to Athens. We’ve filled out the claims form and have contacted our travel insurance to get our bags back. We’ve been told we just have to wait it out.

Now, the airline is of no help. I don’t think the airline realizes that people have connecting flights and cannot wait around for hours for their luggage. Literally the worst airline and I will never be flying Olympic again.