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Craig H wrote a review Dec 2021
11 contributions1 helpful vote
It started of at premium check In we were stood there for 1hr while 4 staff had a conversation!!.. we git refused the no1 lounge that we had pre booked with tui as it was to busy. On board the ship I had paid for premium all Inclusive and when I went to the bar and told I wasn't premium.

When I went to reception see what was going on I was spoken to in the rudist manner I felt like I was a piece of dirt on the bottom of the receptions shoe.. after paying anougher £240 in cash on a so called cash less ship!! I got premium. I then remembered I had the proof in an email. So I should the email and I got told I couldn't get a refund.

Day 2. Woke up to the misses having a asthma attack and I had locked her inhalers in the safe with the money. The safe wouldn't open so went to reception and got told that it wasn't there problem and I'd have to wait!!!! I had to borrow an inhaler of anougher passenger who over heard. VERY SAFE ON A SUPPOSIDLY COVID FREINDLY SHIP.

When we had to do the lateral flows coming into barbadoes he rubbed it on my top lip. When I asked should that not go up my nose. He winked at me and SAID DONT WORRY NOBODY FAILS WE DONT DO COVID ON THIS SHIP!!!

trying to get hold of any1 is a joke got a email saying some1 would be in touch within 14days it's not 30days and no contact..

This was my first cruise and it has left me very disappointed and put me off going on anougher
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Sail Date: November 2021
Cabin Type: Outside
Type of Trip: Couple
Destination: Caribbean
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Marella Discovery

231 reviews
 All photos (386)386
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Traveller (359)
Common Areas (114)
Dining and Bars (44)
Itineraries for this ship
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About
Passengers: 1,830   |   Crew: 753
Passengers to crew: 2.43:1
Launched: 1996   

Cabins

Balcony
Cabin size: 139 - 172 sq. ft.
Connected rooms: 50
Accessible rooms: 0
Maximum passengers: 4
Number of cabins: 270
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Tony S wrote a review 25 May
Doncaster, United Kingdom3 contributions
I went on this ship 4 years ago and had a great experience, however this trip was far by the worst. I found the food in the island restaurant very poor with no real choice, I've had more choice in a soup kitchen, the service was bad, if you did find a assistant they was just dam rude, the food in the 47 restaurant was good however you need to be on a diet because the portions were child size. The entertainment crew were inexperienced and lacked any get up and go, they should be working at a run down holidays camp, some of the bar acts should join them, however the theatre entertainment was good. We are all inclusive, but I don’t drink much, maybe 3 drinks a day, most of the guys on her are drinking 23 drinks a day, I ask for a glass of sparkling water to help with my throat condition and they say it’s a premium drink and we have to a charge me for it, so what’s all inclusive? I am going to the bar now and going or order 25 beers and poor them down the toilet, why may you ask ! because I can !! I told the waiter that he said do it, it’s not my money, Will I go on a TUI cruise ? l'd rather deposit a hedgehog before I get on another TUI ship !
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Clair H wrote a review 22 May
2 contributions
Let me start with the positive the staff and I do not mean the tui rep's but the cleaning staff and waiter that always greeted you with a smile and hello despite the long hour's they work. They advertise the cruise as all inclusive but it is not! If you want a half decent drink they want you to pay an extra £70 each for the week. So whatch out for that! The entertainment was hit and miss The girl.that sang in the house band made no secret of the fact she hated singing the songs that she was singing and it showed in her performances, the only saving grace was Dem Boyz who where very good and made up for the rest of the terrible entertainment crew. I was so looking forward to this holiday and was very excited due to everyone telling how amazing cruises are but considering the money we paid it was very disappointing and upsetting to be treated so differently to the people on the primim package.
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k h wrote a review 21 May
Redruth, United Kingdom23 contributions1 helpful vote
+1
Had a lovely time on our first cruise, TUI great lots of staff at airport, transfer was quick, Cabin lovely and clean, Food and drinks where fantastic, always something there fresh and hot to eat. Food from 6.30am until 12 at night in one of the many restaurants you could use. Cocktail 🍹 lovely, lots of staff on shift to look after you every time you turned a corner there was a member of staff cleaning or ready to help you with your enquiry. Entertainment good, staff all very hard working. Left the boat 4 times, twice on our own and twice on a organised trip, again all good. Will definitely be going again.
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Hayley wrote a review 20 May
3 contributions
Had a lovely time. Made all the better as weather fantastic. The ship was very clean. Food excellent something for everyone. Entertainment good. Above all wonderful crew made to.feel very special.
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dean k wrote a review 12 May
London, United Kingdom14 contributions4 helpful votes
+1
This was not ate first cruise with Tui but one off the worst It was a 7 nights around Barbados and 7 nights in Barbados (hotel was ok except for the late wedding party’s next to are room) The cruise was horrible, the day after we paid are Final payment Marella cruises to be changed the Islands we were visiting We wanted to cancel but was told we couldn’t cancel it as it is in the small writing I can change the islands are in a minute this was not the holiday we booked arranged for disgrace Will sent two letters to them they have not replied The ship was not up to scratch The food was very bland and not a very good selection cannot get into the extra restaurants are fully booked for the time go Shower never worked for 3 days Food not very good We had stains on are sheet and took them 5 goes to get it right Reception staff very rude Run water was stale and tasted off When paying just under £8000 for two people on a one off hoilday and not very good a very bad show If you are Thinking of taking a cruise with Tui you should look elsewhere Consider your options for the money your plan but do not deal with any complaints They don’t look after you once They have your money This was are second Tui cruise and it felt like this time they had gone down hill marks out off 10 4 I have called Tui and still just brushed away I spent more time on the holiday sales and the advertising I spent it might be better but they are a disgrace to the holiday people and the cruise companys Making cruise like a carry on film
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