We travelled with Loganair on a flight to Southampton to board a cruise. Our cabin steward was called Calvin who was also on our return flight is a credit to the airline was excellent and made for a very pleasant and relaxing flight. The return flight was slightly delayed by 30 minutes but not an issue.
We enjoyed a complimentary tea and tunnochs caramel log on both flights.

One leg journey that should have taken 1 1/2 hours but took nearer 11. Plane was cancelled at short notice, with no explanation or apology. Communication from Loganair was poor to non-existent. Hopeless really, a small airline doesn't have to be second rate...but this was truly feeble.

Parnter flew to Isle Of Man. Conyer belt problems at Manchester Check-in. Not working you then had to bags to another area and put them on a truck. Arrive at Isle of man and about 12 people had no bags. NO help from any staff on how to get bags back. Parnter found a person after some time and was given a sheet of paper with a QR code and that was it. Tried to log it last night but she was not sure if it took the details as on a phone is not easy with websites. This morning phoned airport and they had no information about the lost bags. So another lost report was created. So now more time lost. Looking at the online report at the end of the day. They still looking for the bag.

I booked a fullfare return economy class ticket through the BA app from Frankfurt through London Heathrow to the Isle of Man. Upon arrival I realised that my checked luggage hadn’t arrived with me. Just like the baggage if another 6-7 pax. There was no agent to take of the matter but we were told to file an online lost & found report and that this was “normal” for luggage transferring from one to another terminal at LHR. I asked a check-in employee if there were any allowances for buying necessary items. I was handed an information sheet telling ne I was allowed to buy necessary articles up to £25 per day.
I checked the BA and Logan air websites the next day to get updates on the whereabouts of my luggage but the information was conflicting. 24hours after my arrival I called Logan Air and was tild that my luggage was still at Frankfurt Airport and that I would be called if my bag was on the way.
I never received a call but, luckily, my suitcase arrived that evening (48hours after it was supposed to arrive).
A few days later I filed my comprnsation claim for an amount of roughly £40 I doent in necessities for 2 days without my luggage.
Since then I haven’t heard from Logan Air. British Airways has replied twice saying that Logan Air would be in charge of the claim though I bought a BAticjet through their app and only the flights LHR-IOM-LHR were operated by Logan Air.
I contacted Logan Air last week again but there is no reply yet, especially no refund.
This lack of communication is appalling. As I work for a major European airline myself I am surprised at how badly British Airways and Logan Air handle customer claims. I specifically bought a full fare ticket instead of an airliner ID ticket to avoid the luggage transfer difficulty at LHR. Now I wish I had saved the money by getting a discounted airliner ticket and avoiding the list luggage by transferring & checking it in myself at LHR. It would have saved hassle and money.

The pilot aknowledged us on arrival and was made to feel very welcomed.
Especially the Flight attendant (forgot her name was super tired sorry) she made the flight so pleasant. She was very bubbly, talkative and really made the effort with everyone. The tea and biscuits we all got offered was a bonus and really a nice touch.
Highly recommended 👌