I had flights booked from Edinburgh to Southampton to visit family my husband who has advanced dementia became too I’ll to travel so I emailed Loganair who responded quickly eith an e mail stating if I got a doctors letter to state that my husband wasn’t well enough to fly I would get a credit note to be used within a year which I did 5days after I posted the letter I received an e mail from them stating that as my doctor had seen my husband and said he had deteriorated she thought it was appropriate to give me a full refund so I am absolutely delighted both with getting the refund and with the excellent customer service

First time for me using Loganair.
I used Loganair for the first time on the 4th November 2022 flying from Liverpool to the Isle of Man. Should of returned on the 7th November but the flight was cancelled last minute due to adverse weather. I was given a flight the following day. I have family on the island but Loganair offered me, transport and overnight accommodation, so if I didn't have family I would of been provided with accommodation that evening.
Also Robert, cabin crew is so lovely and clearly loves his job, he lives on the Isle of Man and is amazing at his job. I will certainly be using Loganair again and I can highly recommend this company.

Can’t remember the last time I took this flight on time. Constantly delayed but they do ensure you arrive just before their 3 hour delay cut-of point for claiming compensation ;) convenient.

On time and comfy seats. Company gave us a complimentary drink- which was nice. Good value for the money we paid. Got to Edinburgh in 50 mins, with a tail-wind. Excellent.

Flight cancelled 30 mins after it was due to take off.
Put on next flight which did not exist when we were booking.
Had to go and collect luggage long walk then check in again and go through security again.
Just got to our cruise in time.
Then our return flight was delayed by an hour .
Then when on the flight we were told they did not have time to get hot water for drinks very bad service wi not be using this airline again.