we have just returned from a trip to IOW
this was booked from Poole to meet our Grandson and Great Grandson at Yarmouth
we arrived from poole on train to lymington to see the ferry leaving
when we questioned this we were informed that there was a temporary timetable because of Harbour works
this we understand but when we asked why we had not been informed when we booked we were told that they don't share the information with the train companies
it was not so much the delay although we had to contact grandson who was waiting to collect us from yarmouth where parking is not easy
it was more the attitude of staff - are they not trained to deal with unhappy people
we also paid £90 for a round trip - which we don't consider cheap
disappointed and perhaps wont bother to go again -