Hello to all you travellers out there whether you be domestic or internation.
After taking a worrying phone call from my distraught parents, I felt the need to voice my disgust at the conduct of a so-called "AAA preferred" caravan park in the Bundaberg region. My parents turned up after a long journey to find a poorly maintained and barely cleaned cabin that was not what they booked and paid for prior to arrival. The booking was for 2 nights and when they voiced their concerns and requested their money back as they did not want to stay another night, they received a tirade of abuse in a threatening tone by the manager/owner. Despite his abuse, my parents returned to the cabin very upset and worried. My father is 72 years old and my mother has a heart problem. I shudder to think what he wouldn't do if one or both of them collapsed or worse. Betcha he'd still charge them - no refunds!!
No accommodation should ever cause their guests fear. What happened to providing service to your clients who merely expect a minimum standard of accommodation for their money? One wonders about accommodation that has a "no refunds" policy printed on their receipt?!!
I would like to see if a traveller-rated accommodation either exists or how I go about creating one.
By the way, this sad excuse of accommodation and unfortunate tale can be attributed wholey and soley to Bundabery Oakwood Caravan Park, 15 Old Gin Gin Road, Bundaberg Queensland Australia. The man that runs this over rated and over priced place claims to have been doing so for 35 years! How many other travellers have copped his abuse???