Hello all, I have arrived to Cyprus safely but I have encountered a few small problems and would like some advise. Problems: the hotel has a one hour policy where if you need food or snacks you have to pay for even if you have all inclusive; the hotel doesn’t offer bottled water. These weren’t specified on Tui website at the time of booking or now. Could I make a claim with Abta in this instance because Tui advisor said they can’t help? I have also incurred phone charges made to Tui as the hotel didn’t wish to call them for me even tough Tui assured there is a representative of their at the hotel, surprise, they don’t have a representative for this hotel. Thank you and sorry for the long text!