We don't see enough rental car "reviews" on here, especially positive ones, so thought I would add a review of a personal experience.
This rental was for a one week trip in June. Hertz office was busy. Staff seemed inexperienced and some one was directing them every few minutes. A lukewarm but pleasant staffer began to start the rental process in textbook fashion. I have rented with Hertz before but he started a new file anyway. No upselling except for a mild offer to upgrade us to a pickup truck. Too funny. He couldn't enter my credit card info for some reason. Someone reassigned him to a waiting customer. I got a new staffer who knew how to enter the CC info. Got the car I was expecting with a 10% BCAA discount built in to the booking process.
I had a few questions about the car and the rental. Then I asked about the Port Mann toll. Upshot of the toll was: "You can pay, use the one time payment option and the licence number of the car, keep the receipts. We use a third party to deal with the toll charges, you may hear from them in 2-3 months, even 4 months."
Checked over the car with the very helpful staffer. All okay. Staffer marked an X on the pre-rental inspection page's fuel scale right on the 'F' of Full and mentioned that she was marking it "a little bit less than full" and to return the car with the tank filled to the same level. Small niggle pulsed here.
Returned the car out of hours and took cell phone photos of the now completed form on the front cover of the rental folder. I did not take photos of the exterior of the car because I don't think Hertz work at finding every little nick and dent to charge you for.
I paid the toll for the outbound Port Mann Bridge the day after crossing and for the inbound crossing a week later, again the day after crossing. Interestingly, the licence plate was registered to an Audi which was not our car. Treo sent email receipts almost immediately for each payment, which I kept.
Returning to Vancouver I filled the tank in Chilliwack, pretty sure it would get me to the rental location with the same fuel level that I started with. It actually did just that. Should have bought a lottery ticket.
I did not get a final statement of charges by email from Hertz, so emailed them. Apparently it was in my account in the Hertz website. Got the emailed statement from Hertz a few days later to find the cost was $7 more than the quote. Turned out it was for topping up with gas. Niggle confirmed.
Then I waited. Two weeks after the rental, I got a toll bill from Hertz Processing Centre for $21, with a deadline of one week to file a dispute by fax. This was for $3.15 x 2 plus their processing fee. Otherwise the charge would be put through. I faxed the necessary documents and got an immediate acknowledgement, then an email 3 days later saying I would be credited with the full amount to my CC in the next 5 business days.
No drama with the pick up. No drama with the return. Thought Hertz was straightfoward throughout their rental process.
Next time will ask them to send someone to fill the tank so that it is clear the tank is full. The car had not been prepared for pickup. It needed a wash and a fuel top up. The interior was fine and the car handled fine. Communication from Hertz was good, except for the final statement, and included an email acknowledging the reservation, a reminder that my rental date was approaching, then nothing.
I would easily rent from Hertz again. 4 out of 5 green circles.