We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Booking.com
Agoda.com
Expedia
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,177)
Filter reviews
1,177 results
Traveller rating
312
406
231
121
107
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
312
406
231
121
107
Show reviews that mention
All reviews golf course swan valley muscats restaurant tennis courts mini golf buffet breakfast perth city kangaroos venue map ellenbrook
Selected filters
Filter
Updating list...
456 - 461 of 1,177 reviews
Reviewed 29 March 2016 via mobile

The Vines was a really nice break, the hotel rooms had nice decore , well maintained and clean. Beds were sooo comfy!

The welcome was not as friendly as would have been nice, the English lady at reception was disinterested and not friendly at all, I think we interrupted her day.

However that did not overshadow our trip as the rest of the staff were super friendly & helpful.
Particularly the young staff in the cafe were delightful, attentive and most of all you could see they were enjoying their time at work.

Great gym! Pools were nice!

I'll be back on the next special offer :)

Date of stay: March 2016
Trip type: Travelled with friends
1  Thank KerrySacilotto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 30 March 2016

Dear Guest,

Thank you very much for taking time to share about your recent stay at The Novotel Vines Resort Swan Valley. We are delighted that overall your stay was enjoyable and you liked the newly refurbished rooms.

Please rest assured we have taken note of your concern and measures address this matter will be in place. At the Vines we always endeavour to deliver the best customer service to all our guests. Our sincere and humble apologies for any inconvenience experienced.

Kind Regards,

Charity C.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2016

I recently had lunch at the cafe at The Vines resort. The food was ok the service was awful. Once placing the order our meal arrived in a reasonable time. The starters and mains were good even if we had to ask for the plates to be cleared from the table. The young man on duty worked very hard. When our coffee order was placed he said he would pass it to the barista he never said it was in a queue the cafe was not busy. After waiting some time and we and others asking where our coffees were then we were told there was a queue. All this time I watched the Barista having a long conversation with somebody at the end of the counter. Again after asking the young man where our coffee was he told her and she replied to him that she would be there soon. FORTY FIVE minutes later our coffee arrived. Very poor unprofessional service from Barista on duty that lunchtime.This was the first time I have visited this resort cafe and would not recommend to anyone.

Date of stay: March 2016
  • Trip type: Travelled with family
    • Service
1  Thank katerinaScotland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 30 March 2016

Dear Guest,

Thank you very much for sharing about your recent dining experience at The Vines Cafe and Bar. We are very sorry that we did not meet your expectations. Please rest assured that we have taken note of your concerns and we will definitely follow up and address the matter to ensure similar circumstances do not happen again.

At the Vines Cafe and Bar we always endeavour to deliver high standards of customer service. All our guests are important to us and we always strive to be efficient at all times. We are very sorry for any inconvenience and hope that you will give us an opportunity to win your confidence back.

Sincerely,

Charity C.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2016 via mobile

Recently the cafe had changed their menu, surprisingly crap menu, no fish/steak chips, the previous menu were very nice and delicious and now is very poor food and service, 2 separated counter for orders, you will spend 10 min on s queue to order your meals and when you finished you have to go to another counter at the bar to order your drinks, then make sure you have to help yourself picking up your own cutlery and plates no very good for the price you paid for your meal.
We ordered coconut prawns and didn't taste like it, the presentation was good and the chicken parmigiana was also good. We won't came back until they provide good food and service:(

Date of stay: March 2016
Thank Marcia E J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 27 March 2016

Dear Marcia,

Thank you very much for your valued feedback regarding your dining experience at The Vines Cafe & Bar. Our sincere and humble apologies that we did not meet your expectations. Please rest assured that we have taken note of your concerns about the food quality and service. Measures to address these matters will be in place to ensure that we deliver the exceptional high standards we always do. We appreciate your review.

Kind Regards,

Charity C.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016

We spent the weekend at The Vines just as a quick get away.
Check in was smooth even though there was a whole wedding party checking in at the same time.
Our room was just sensational.
Happy hour cocktails were on offer. The premises are well kept and beautiful to walk around even if you don't get in to golf - which I don't, it was really relaxing and very pleasurable.
Kangaroos and ducks wander through the vines and don't seem to be fussed by those passing by.
Breakfast was included in our meal and it was a wonderful smorgasbord.
Had a great weekend and would definitely go back.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank squidmuffin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 27 March 2016

Dear Guest,

Thank you very much for taking some time to share about recent stay at The Novotel Vines Resort Swan Valley. We are pleased that we met your expectations and you enjoyed a great get away. We hope you will be back again soon for another memorable stay.

Kind Regards,

Charity C.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2016

Check in : I had booked 6 rooms for our wedding accommodation, which I confirmed once in email and twice over the phone. Check in still took an hour (not including wait time). A room, which had the same surname as one of my bookings, had been added to my booking which removed the bride and grooms room. I tried, quite unsuccessfully, to explain that it wasn't one of my party and it was pretty important for the bride and groom to have a room for their wedding night. The whole time in dealing with the issue the Duty Manager pretended we weren't even there and left the Receptionist to deal with the complaint.

3 Bedroom Apartment : We had two x 3 bedroom apartments. One was very nice (Unit 4), the other (Unit 1), which the bride and her maids were getting ready in way HORRID. A broken lamp, only one light working in the lounge room, a half painted bedroom, spiders in the bathroom and dead bees and mould in the shower. I wouldn't stay in Unit One again.

King Resort Room : The bride and groom stayed in a king resort room the night of the wedding. The room was plain but nice and clean. We received a complimentary bottle of wine.

We've always enjoyed staying at the Vines but this experience has put us off.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank BelandPaul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 27 March 2016

Dear Guest,

Thank you very much for taking time to share about your recent stay at The Novotel Vines Resort Swan. We are very sorry that we did not meet your expectations. Our sincere and humble apologies for any inconvenience experienced.

Please rest assured that follow up was made and measures to address this matter were put in place to ensure similar circumstances do not happen again. Regarding the apartments, please note that these are privately owned and the resort has informed the owners to refurbish them. Hence some have been renovated, while some are still in the process. The resort has recently refurbished all the hotel rooms.

Thanks once again for your valued feedback and choosing to stay with us.

Kind Regards,

Charity C.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews