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There aren't enough food, service, value or atmosphere ratings for Churromania Dolphin Mall, Florida yet. Be one of the first to write a review!

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PRICE RANGE
US$3 - US$12
CUISINES
Venezuelan, Fast food, International, South American
Meals
Breakfast, Lunch, Dinner, Brunch
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Reviewed 7 September 2017 via mobile

I went with my mom to Dolphin mall and decided to have a shake at Churromania. Cashier took our order of two shakes while talking to someone on her cellphone. Of course, she make the wrong shakes. Then, we told her she was not supposed...to do her job while using her cellphone for personal reasons. She got mad and started to say a lot of things, instead of apologizing. I have been working in customer service for almost 8 years and never treated customers like that and as a customer don't deserve be treated that way. Finally, we return the shakes and she did the refund without talking not looking at us, not even said sorry.More

Date of visit: June 2017
Helpful?2  
Daniel M, General Manager at Churromania Dolphin Mall, responded to this reviewResponded 7 August 2021

Hello Trishabb16! First of all please accept our apologies for this inconvenience and thank you for bringing this service situation to our attention. The corporation is in charge of this store again and from now on we'll make sure anything like this happens again. Our...More

Reviewed 12 February 2017 via mobile

This place used to be fun to come by an order churros . Today it was a disaster . First we were in the line and the girl screamed at us " siguiente " I told her we were looking at the menu. She looked...at us bad and walked away... then when we were ready , I came closer to the other lady . And she was texting on her gold iPhone , didn't even noticed we were there ... after one minute i told her can we order with you.. without looking at us .. she said yes. I placed the order and I told her is tad to go. I gave her my card in her hands and she put it on the counter after she ran it. Didn't even hand it to me. I told her if she was done and said " si" I would talk in English and then she will reply only in Spanish . One minute later, they screamed my order "295" and another girl. She just handed the churros to us. It got me upset that I said it was to go and hey ignored it because she was in the phone . I told the lady , I am sorry but I told the other girl it was to go. She gave me the bag! So I had to do it .. We left, never coming back and I will be calling the bbb about this and every site I will put this review. This is bad service! Not the same old churro mania from Venezuela . I do not recommend this to any one . And by the way churros were not fresh.... you can tell they were sitting just waiting to be served as they came out so quickly ... not crispy . Again the ladies there seem like they don't care....More

Date of visit: February 2017
Helpful?1  
Daniel M, Owner at Churromania Dolphin Mall, responded to this reviewResponded 7 August 2021

Hello Freddiec! First of all please accept our apologies for this inconvenience and thank you for bringing this service situation to our attention. The corporation is in charge of this store again and from now on we'll make sure anything like this happens again. Our...More

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Frequently Asked Questions about Churromania Dolphin Mall

Yes, Churromania Dolphin Mall offers takeaway services.

Yes, Churromania Dolphin Mall offers delivery services.