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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
HK$39 - HK$585
CUISINES
American, Seafood
Special Diets
Gluten Free Options
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meals, features, about

Location and contact

Downtown
0.5 km from New England Aquarium
Reviews (1,774)
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1,487 results
Traveller rating
1,004
346
91
24
22
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LanguageEnglish
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Traveller rating
1,004
346
91
24
22
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All reviews lobster roll chowder live lobster seafood fresh fish crab cakes lobstah bread sandwich scallops regular size large lobster delicious lobster new england small place outdoor seating mayo
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Reviewed 5 days ago

Soooo good! The regular size lobster roll was huge and yummy! Very filling. Clam chowder was really good as well. You won't be disappointed unless you're a Karen that complains no matter where you eat.

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Restaurant's Favourite
Reviewed 30 August 2023 via mobile

This is a very popular place for chowder, bisque and other reated lobster dishes. All fresh and very tasty. One of the best places in Boston for lobster.More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Other at James Hook & Co., responded to this reviewResponded 8 March 2024

Thank you, Bogdan2005, for your favorite review! We're thrilled to hear that you enjoyed our lobster dishes, chowder, and bisque during your visit. It's wonderful to know that you found our offerings fresh and tasty, and we're honored to be considered one of the best...More

Reviewed 2 weeks ago

Every time I’m in Boston I stop by for the large lobster roll, chips and a Harpoon or two. Their patio is very quaint and the heaters will be going if the weather is chilly. On many occasions I’ve taken jumbos home and they’re packaged...to perfection for flying. They never disappoint. Anybody who complains about the price of their lobster roll, all you have to do is order one at another restaurant and you’ll see the difference. You will be glad you came here!More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Other at James Hook & Co., responded to this reviewResponded 1 week ago

This is absolutely what delights us to continue serving our great customers! We appreciate you appreciating the quality of our lobster rolls.

Reviewed 13 April 2024 via mobile

We were excited to try Lobster in Boston and especially in a really informal “shack” type place. The food was delicious, if a bit expensive. Smallest whole lobster was $55. We weren’t given any wet wipes or extra napkins. The lobster doesn’t come with melted...butter so make sure to ask for it. The service was a bit flat which was disappointing.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Other at James Hook & Co., responded to this reviewResponded 2 weeks ago

Hello Sarrals, we apologize your experience did not go as expected. We will make sure next time we accomodate you for this! Please make sure to bring this up on your next visit. As to the price, lobster prices are on the rise and fluctuate...More

Reviewed 12 April 2024

Delivered lobsters were pretty rotten when arrived . They never made it right after over a year . They blamed it on delivery company . . .They suck in other words .More

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Other at James Hook & Co., responded to this reviewResponded 12 April 2024

Hi Stay08157294377, We're truly sorry to hear about your disappointment with your recent lobster delivery. We apologize for any inconvenience this may have caused. We understand how frustrating it can be to receive food that doesn't meet expectations, especially when celebrating a special occasion. We...More

Reviewed 6 April 2024 via mobile

Good food and convenient location, but not quite worth the price. I had seen lower prices published, but yesterday, the regular lobster roll was $34.99, and the large lobster roll was $39.99, FYI. The shell with stuffed scallops was very good. The patio/deck looked great...for warmer weather.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Other at James Hook & Co., responded to this reviewResponded 12 April 2024

Hi Susana, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the stuffed scallops and found our location convenient. We take pride in offering quality dishes that our guests can enjoy. We understand your concern...More

Reviewed 5 January 2024

The lobster roll was very good. The stuffed clams were terrible ... so bad that we threw them away rather than eat them. We found the prices quite high (especially for the stuffed clams which were beyond bad and, therefore, extremely disappointing.More

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Hook, Owner at James Hook & Co., responded to this reviewResponded 6 January 2024

Hi, Thanks for coming in, always appreciate it! Our prices are competitive with the market, especially compared to other restaurants. If you don't mind emailing me about the stuffed clam because thats the first complaint that we have had on them. My email is jameshookjr3@gmail.com....More

Reviewed 2 January 2024

We are in Arizona I've ordered at least once a year from James Hook (including for our small wedding dinner in Colorado 2021). This year for a Christmas dinner. Always get the fast frozen Tail Meat Only. Worth every penny! Perfect shipping and packaging and...communication and THE BEST Lobster Tail Meat and super easy to have for a dinner party. Drop the tails in boiling salt water for 30 seconds, melt your butter and you can have a gourmet dinner in just a few minutes. AMAZING every time!!!! In fact, I look for an excuse to order again! The best!!!!More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Owner at James Hook & Co., responded to this reviewResponded 5 March 2024

Thank you so much for your wonderful review! We're thrilled to hear that you've had consistently positive experiences with our lobster tail meat. Ensuring high-quality products and excellent customer service is our top priority, and we're delighted that we've been able to meet your expectations...More

Reviewed 21 December 2023 via mobile

My number one stop when in Boston. Lobster rolls are the best. I was only in town for 5 days and stopped twice. The absolute best in Boston.More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Owner at James Hook & Co., responded to this reviewResponded 5 March 2024

Thank you for your glowing review! We're delighted to hear that our lobster rolls are your number one stop when you're in Boston. It's truly rewarding to know that you enjoyed them so much that you visited us twice during your short stay. Providing the...More

Reviewed 7 December 2023 via mobile

Arrived at 1545 hrs to sample their fantastic lobster roll, after arriving and being ignored at the door for 5 minutes my wife went to the counter where she gave our order. We went to sit down to wait for our food when another member...of staff came over to inform us to order our food soon as they were closing at 4pm. We explained that we’d ordered our food. Within a couple of minutes the food had arrived, the food was delicious but the staff weren’t, we were felt like we had to rush so they could close, the staff kept looking at their watches, surely after spending $100 we could be treated accordingly. We rushed our food and got out of there, we travelled 3500 miles to savour what was deemed the best lobster roll in Boston only to be let down by their service.More

Date of visit: December 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Hook, Owner at James Hook & Co., responded to this reviewResponded 8 December 2023

Hi, I would like to say thank you for coming in and happy you enjoyed the roll. I am not sure what you mean by waiting at the door for five minutes? We are an order at the counter first type of restaurant and then...More

Reviewed 1 December 2023 via mobile

Husband couldn’t join us on our trip to Boston and was really missing the lobster rolls. So I contacted James Hook & Co. and had lobster rolls shipped to him in Houston TX. They shipped overnight, all iced down, and FRESH! He said they were...great! Even came with a bag of Cape Cod chips. Great experience!More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Owner at James Hook & Co., responded to this reviewResponded 5 March 2024

We're thrilled to hear about your positive experience with our shipping service! It's wonderful to know that we could help satisfy your husband's craving for lobster rolls all the way in Houston, TX. Ensuring that our products arrive fresh and delicious is a top priority...More

Reviewed 27 November 2023 via mobile

Everything was so fresh! Staff was so accommodating! Best lobster roll in Boston and I’ve tried them all ! I would recommend.More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Owner at James Hook & Co., responded to this reviewResponded 5 March 2024

Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our fresh offerings and that our staff provided excellent service during your visit. It's wonderful to know that you consider our lobster roll to be the...More

Reviewed 23 November 2023

I used to love this place, been a customer for decades. I won't deny I have never liked the "temporary" trailer they were "forced" to use. And not just because they have been over stuffing it more and more each year with more random junk...to sell, to the point it can feel unsafe inside due to the tight spaces made worse by too many people, tables, and displays/racks, to the point where if there was a fire or a shooting there isn't space to move let alone run (defiantly breaking some fire/safety codes, and not just with the padlock on the emergency exit). Then again there is basically no parking, with what used to be the limited parking area is now an outside dining area (great for those New England winters). I could overlook these issues, but the service has gotten worse too. I always feel rushed, and never really get what I am looking for. Which again, could be overlooked if I didn't feel I was ripped off when I leave. They weigh lobsters ($14.99/lbs) behind the counter and don't show you weight, and I have noticed they tend to round the weight up for easier math (today got a ~2.5lbs lobster but was charged for a 3lbs lobster (~$7.50 over charged), same for the 9.34lbs lobster I received, though that one I walked around the counter to see the weight). I also order 4lbs of steamers (wanted 5lbs but they were already bagged and couldn't be bothered). They didn't weight the steamers and just range them up at $10.99 a pound. I weighed them when I got home and only received 3lbs 12 oz (or 3.75lbs) or $2.75 over charged (not a lot but annoying. This is probably going to my last visit, with an hour drive to feel cheated it just isn't worth it given the prices are already high before rounding up. Of course then the receipt I received simply says $232 for Live Lobsters (no mention of Steamers at all). Normally I would think for record keeping they would want to know what times they are actually selling. But if you need more proof of the rounding (errors), just look at the labeled prices. Every price per pound ends in 99 cents, yet all transactions contain no change for these purchases. Given my own experiences and history in the New England fish market industry, I suspect they need an audit of their inventory and books, or at least be fined for cheating customers (and for safety violations).More

Date of visit: November 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Hook, Owner at James Hook & Co., responded to this reviewResponded 24 November 2023

Firstly, I was personally right there when your order was being weighed and packed. No one was rushing you and we were doing exactly what you asked. You asked for a jumbo and a 3lb lobster not a 2.5lb lobster and that is exactly what...More

Reviewed 26 October 2023 via mobile

This was our least favorite spot we ate at in Boston. We heard great things and were excited to try their lobster roll and clam chowder. This spot was definitely overpriced, and the service was meh. It's not that anything was bad, it just didn't...impress us. I'll be skipping this spot in the future.More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Owner at James Hook & Co., responded to this reviewResponded 5 March 2024

We're sorry to hear that your experience with us did not meet your expectations. Your feedback is valuable to us, and we apologize for any disappointment you encountered during your visit. We strive to provide exceptional service and high-quality cuisine to all our guests, and...More

Reviewed 4 October 2023 via mobile

Without exaggeration, this may have been the best lobster roll I’ve ever eaten! The lobster was fresh and it was SO tasty!! I added the stuffed scallop which was another win! If I lived in the Boston area I would eat here all the time!More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatriz M, Owner at James Hook & Co., responded to this reviewResponded 5 March 2024

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our lobster roll and stuffed scallop. Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience. We hope to welcome...More

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Questions & Answers
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MichelleV192
14 August 2019|
AnswerShow all 9 answers
Response from wrossi | Reviewed this property |
They will make what you like upon request within reason. They are extremely busy so plan to wait in line for a bit. Enjoy😊
1
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MichelleV192
14 August 2019|
AnswerShow all 5 answers
Response from munstertravel | Reviewed this property |
I honestly do not remember. So sorry I can not be more helpful.
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Larry G
23 July 2018|
AnswerShow all 3 answers
Response from Pete_Coach | Reviewed this property |
There were dogs there when we had lunch there.
1
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JAMES HOOK & CO., Boston - Downtown - Menu, Prices & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about James Hook & Co.

Yes, James Hook & Co. offers takeaway services.

Yes, James Hook & Co. offers delivery services.

James Hook & Co. is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5