Hello, I am more than just a random person but rather someone that has been in the restaurant industry at a managerial level for a significant number of years so as to categorize. That having been said, these comments apply solely to the Humble, TX...location wherein my in-person dining experience included the rolling out of a barrel of trash through the dining area as a vestige of appreciation for my patronage. My subsequent conversation with management was far from satisfactory; that not withstanding a possible health care violation. I have NEVER dined in-house since then despite the fact that when I did, I rewarded a waiter of significant magnificence the largest tip I have ever given.
This having been said, i rely upon the reviewer's interpretation with regard to bias. I am writing today solely on the quality of the food having lived in New Jersey AND the degradation of my culinary experience in my 3 years having frequented this establishment.
NO DENIAL...we all go there for the rolls. In the aforementioned experience, that was exactly re-stated by the manager with whom I spoke, "You're going to miss the rolls!". Despite their excellence, that is not my primary reason for my dining. This was the impetus leading me to expatriate this establishment in person. It is also why I still frequent for to-go ONLY.
My most recent order...Veal Marsala was undercooked. As were the mushrooms that, while prevalent, were not permitted the additional time to correctly enjoin themselves and offer true authenticity to the dish. Please remove the phrase "Italian" from name.
Let's call this more Italian fast food for those less educated in the nuances that dedicate themselves to the realization of that extraordinary cuisine.
CAVEAT: The employees are exemplary AND I am but ONE person. I just want you to realize if you are thinking, "Is it just me?"; it really is NOT.More