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2
Thu, 05/08
20:00

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Steakhouse, Seafood, American
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (1,634)
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1,626 results
Traveller rating
1,086
333
119
36
52
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Time of year
LanguageEnglish
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Traveller rating
1,086
333
119
36
52
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All reviews steak prime rib salad deviled eggs baked potato chops bread fries outlet mall cooked to perfection lunch menu great meal service was great place to eat an appetizer pigeon forge shopping
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Reviewed 6 days ago

I always like to reward people for doing the right thing. In this case, Rick, the restaurant’s manager, came through for us. Our friend’s wife made reservations for our group of 7. When we showed up, they couldn’t find the reservation, and we were told...it would be a 2 hour wait for a table. Rick stepped in and looked over the reservations, but couldn’t find anything. Our friend’s wife showed him on her phone history where she had called. He took her word and got us a table within 15 minutes. Over our stay at the restaurant he visited our table to make sure everything was to our liking. The rest of the staff was wonderful and very professional. They all came through for us when they could have easily said “Too bad, we don’t have your reservation” and let us walk. The food and the service was the best we had for our week stay in the area. Thank you Rick and the rest of your staff for doing the right thing, and making our visit a positive instead of a negative. Rick, you and your team rock!More

Date of visit: July 2021
Helpful?
Reviewed 26 June 2021

Wife and son were worn out after a long day at Dollywood. Chop house was close to hotel so went there to get food to go. Server and hostess could not have been better. Even got me a sweet tea while waiting for the food....Had the prime rib sandwich spinach chips and a salad. Sandwich had a large piece of prime rib not just slices like some places give you. Did cut it in half and share it with my wife. Salad was very good and had fresh lettuce. Overall the best meal on the trip.More

Date of visit: June 2021
Helpful?1  
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 3 weeks ago

Thank you so much! We're so glad you enjoyed your meal. Cheers!

Reviewed 13 June 2021 via mobile

Jessica was outstanding. Her suggestions were spot on. Everyone's dish was well prepared. Great atmosphere and the wait was not long

Date of visit: June 2021
Helpful?1  
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

Thank you for the 5-star review. We hope to serve you again.

Reviewed 7 June 2021

We sat at the bar and the bartender was amazing even though she was really busy. The food was delicious

Date of visit: June 2021
Helpful?1  
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

Thanks for the 5-star review, and thank you for dining at The Chop House!

Reviewed 20 May 2021

Must eat at the Chop House. I've visited three times in 10 years and every time the experience gets better

Date of visit: May 2021
Helpful?
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

We appreciate the feedback and look forward to your return visit.

Reviewed 15 May 2021

We were at Tangers Outlet and have never missed the opportunity to dine at The Chop House. This visit it was for a late lunch. My husband ordered a meal salad and I ordered the 6oz. Sirloin with a loaded baked potato. That medium rare...steak steak literally melted in my mouth and the baked potato was cooked to perfection (rarely anywhere have I gotten a perfectly cooked baked potato, so this was a real treat!). Lunch or dinner a 6oz sirloin with one side anywhere costs $14.99 & up. I was shocked the price was only $12.00. Worth every dollar!! The Chop House Restaurant has always been very satisfying for their foods & prices which is why in our bi-annual Gatlinburg-Pigeon Forge visits they are always on our list of places to go!More

Date of visit: May 2021
Helpful?
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

Thanks for taking the time to review The Chop House. Please consider us the next time you’re dining out.

Reviewed 13 May 2021 via mobile

My husband and I wanted a nice dinner for our anniversary. This was not it! Very underwhelming. I ordered the crab cakes on the recommendation of our server. They were fine, but a little overdone on the outside. The mashed potatoes are excellent. My husband...ordered a steak cooked medium. You could tell it was over cooked before even cutting it. Extremely well done! He attempted to eat it since the server hadn’t returned for a while and we had a show to catch, but couldn’t. They did offer to remake the steak, but it took so long for our server to return we didn’t really have time. Our server was nice, but not overly helpful. Overall, very disappointing anniversary dinner.More

Date of visit: May 2021
Helpful?
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

We strive for 100% guest satisfaction and want to invite you back so we can deliver on our promise of a 5-star dining experience. Please let any team member know what we could have done better last time, and also don't hesitate to let us...More

Reviewed 11 May 2021 via mobile

Here from out of town. Was disappointed they could not seat our party of 11 at the same table even with a reservation. They did seat us close though. We all felt the food was very good. Having had sirloin, prime rib, filet mignon, all...of which was cooked as ordered, except one - but they made it right and replaced it. The steaks were excellent. I didn’t care for the dressing on the ceaser salad but the salad was fresh. Bread served with dinner was excellent too! Our waitress was very friendly and efficient.More

Date of visit: May 2021
Helpful?
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

We are glad you enjoyed your meal and hope you'll come again. We will use this feedback to enhance the dining experience for future guests.

Reviewed 5 May 2021

We arrived for our reservation only to be told that there would be a 15-20 minute wait as “there are 5 parties ahead of you, but 2 have checked in”. What?! Meanwhile, there are empty tables clearly visible all over the restaurant. We went to...the bar to wait. I ordered the Manhattan off of the cocktail list and was told by the bartender that he needed a few minutes to attend to the dirty dishes/dishwasher before making our drinks. He then came back to ask what we wanted (again), proceeded to serve me a Manhattan minus the vermouth (I didn’t even bother to say anything because it was clear that he was not the sharpest tool in the shed)...and then we were seated. I ordered a filet well done and it was served bloody in the middle—not even close! Our waitress asked if we wanted dessert while I was still clearly eating my dinner! Steak quality Is ok, about the same as chains like Longhorn or Outback. Sides are unexceptional. Service left a lot to be desired. Will not return.More

Date of visit: April 2021
Helpful?
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

Thank you for the honest feedback. We stand by our service and our food 100% and want you to be completely satisfied. We serve only choice and prime beef from the finest purveyors and hope you'll give us another chance to deliver on our promise...More

Reviewed 2 May 2021

Food was great. staff and server were great too. I had steak it was made to my likings will return I was very happy

Date of visit: April 2021
Helpful?
Elizabeth Hinds, Guest Relations Manager at The Chop House, responded to this reviewResponded 17 June 2021

We are so glad you enjoyed your meal at The Chop House.

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Questions & Answers
Ask a question
emare411
27 July 2020|
AnswerShow all 4 answers
Response from thewlms4 | Reviewed this property |
No, it’s not dog friendly and there is no outdoor seating.
2
Votes
Buddymissey
28 March 2019|
AnswerShow all 3 answers
Response from Angela R | Reviewed this property |
We just went last week. Not one person was smoking. I don't think it's even allowed.
0
Votes
geminikira
19 January 2019|
AnswerShow all 8 answers
Response from Barbuda | Reviewed this property |
Sodas for sure plus tea, coffee, fruit juice, & water.
0
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Frequently Asked Questions about The Chop House

Yes, The Chop House offers takeaway services.

Yes, The Chop House offers delivery services.

The Chop House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5