We spent the day touring wineries in the Finger Lakes and had seen reviews on the Americana Vineyard & Winery. The atmosphere was lovely, live music, delicious food, but the process to get the food was horrific. We were told to seat ourselves and chose...a lovely table near the vineyard with live music. We waited and waited to be served, saw wait staff come and go, and I finally had to go inside to see if someone would come to take our order. The woman at the cash was Denali g with another unhappy customer and then left and told me some e else would come to help me. The young woman who had told me to seat myself said that someone (the woman from the cash) would serve me, but I should wave her down and let her know I wanted service. Uh huh. So I did. She took our order and then sent someone else to deliver the wrong order. No apology. She then delivered the correct order, but served my husband 5 min before serving my meal. Then she never returned to our table despite being at other tables close to ours. I had to take my plate to the cash (where I found her once again) to ask for a to go container. No apology. She asked if I wanted my bill. Uh huh. Then the only options were to leave at 15% tip or more. Still no apology or acknowledgement of the terrible service. Appalling. I would never go back. Totally oblivious to what a truly terrible server she was, and zero personality. Get a new line of work. The service industry is not for you ma’am. Would never return to this winery.More