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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$20 - US$25
CUISINES
Italian
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features
Reviews (195)
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192 results
Traveller rating
93
53
24
12
10
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LanguageEnglish
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Traveller rating
93
53
24
12
10
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All reviews lasagna salad bread del mar drenched in butter great italian food birthday dinner
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Reviewed 2 December 2021 via mobile

My husband and I visited Provino's for my birthday. Everything was wonderful. The hostess was friendly and welcoming, our waiter was exceptional and the food was delicious! I has lasagne and my husband had the chicken, broccoli fettuccine Alfredo. They tasted authentic Italian. Yes, they...do offer a birthday dinner up to $15.95 or that amount credit towards any dinner of your choice and an ice cream dessert. We understand some experiences may not be 100% though ours was 110%. We will be back sooner than later!More

Date of visit: November 2021
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Reviewed 3 October 2021

The server was slow to take our order but could take everybody else order. Once we finally ordered and the food can out, she kept sending our food to the wrong table, never corrected her misstate. Our drink order included sweet, tea, had to ask...her for refill, only received 1. She would bring what we requested, never ask if we needed anything. When it was time for boxes, had to ask her twice, and she gets mad………… I called her to the table and stated just how her service was, did not ask us did we need anything, did not say anything about the birthday ice cream, we had to bring it to her attention…. Then she left and had the manager to bring the rest of our order, who kept saying he was sorry. We have always gone to this location, and the food is good, but this time Server # 5 was the worst server we have ever had. Ruin a great evening.More

Date of visit: October 2021
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Reviewed 23 May 2021

Anyone who rates this restaurant lower than 5 stars is a fool, I’ve been eating there for years and not once have I been disappointed. The food is amazing, great atmosphere hands down my favorite restaurant ever!

Date of visit: May 2021
Helpful?2  
Reviewed 29 December 2020

Great Italian food. Excellent prices. I discovered it's the same as Scalini's in Smyrna. My go to favorite meal is the Broccoli Chicken Canelloni. I tried my son's Cannelloni Del Mar and it was wonderful too. Highly recommend. Bread is large rolls drenched in butter...and minced garlic. Salads are served to the family in a yummy house Italian. I've never been disappointed once.More

Date of visit: December 2020
Helpful?1  
Reviewed 29 September 2020

A to go order was placed on 9/26/2020 for my the birthday freebie. The order taker was amazing and had great customer service however, once arriving to the restaurant I called to see if my to go order was ready and was told that it...was. Once arriving to the front of the restaurant there was young girl "Lily" standing at the door and asked how many was in my party and I stated that I was there for a to go order and gave her my name. She disappeared for a short time time and when arriving back she called back a party of 8 that had been standing at the door which was no problem this party had been there waiting before me. Another guy who I presume to be the manager "Scott" was also back and forth and never asked why I was standing there. "Lily" came back to the door and just stood there this was after at least 10mins of waiting. I finally asked what the status of my to go order was and she just shrugged and said she didn't know?! I then stated to her that I called prior to coming into the restaurant and was told my order was ready to go and she continued to say " I don't know I'm just a host!" At this point I became a bit impatient. "Scott" finally stepped in after standing there allowing this disrespectful girl to act this way and asked what my name was. I stated to him that she really needed to work on her customer service and he walked away as though I was not even speaking? He returned with my meal in less than a minute and apologized and states that he sent the young lady" lily" into his office to cool down. My opinion is that she needs more than that! If any employees acted the way that she did they really need to be retrained!!! The food was amazing hence the reason I gave 2 stars but the rude customer service I experienced especially on my birthday really needs work!More

Date of visit: September 2020
Helpful?1  
Reviewed 27 February 2020

We love this place. Always great food and excellent service. If you have a problem the manager is on the property to get it worked out. Free dinner on your birthday with valid ID.

Date of visit: February 2020
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Reviewed 28 January 2020 via mobile

We came at 6:30pm on Saturday night. We were told it would Be an hour wait but we were sat within 25 minutes which was one of the ONLY Good thing about this visit. The room with larger tables was extremely hot and I am...a cold natured person. The service was extremely slow and several things came out wrong. The server told us there is a $3.50 up charge to share in which I told her I’m not sharing I’m eating the appetizer as my meal and don’t need salad although she still charged us which took an extra 15 minutes to get fixed. The calamari was tender but very bland. The Chicken broccoli fettuccine taste like lean cuisine with no flavor and was cold. The wrong type of pasta came out with our chicken Parmesan and than we were told the previous options we were told was wrong. The server never bust the table so we had plates every where. We were celebrating a birthday but they never brought out a dessert and at that point we were so disappointed we wanted to just leave. We asked to speak to the manager (Scott) who came over and pretty much did nothing except say “well I never knew no one told me” and say sorry as we walked out the door. Needless to say this is our first and last time and was a complete waste of money, time and a disappointing birthday experienceMore

Date of visit: January 2020
Helpful?1  
Reviewed 26 January 2020 via mobile

This location was chosen due to our previous visits, which were all very satisfying. Sadly, this was quite different. We finally decided they were short handed as our poor server was left caring for three large family groups including ours. The wait for our food...was quite lengthy, which wouldn’t have been so bad if the food was up to par. In fairness, some if the meals were good, however my son’s pasta sauce was practically tasteless, and my chicken Marsala was massively over salted. Not sure if we’ll be back for awhile....Again, they may have been short handed, but the food consistently should at least have been there. Disappointing.More

Date of visit: January 2020
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Reviewed 9 October 2019

portions have gotten alot smaller, prices have gone up. quality is good but portions way down. service was fine

Date of visit: September 2019
Helpful?1  
Reviewed 1 October 2019

We have periodically eaten at Provino's for years but this was our first visit to the Mall of Georgia restaurant. We were extremely happy with our visit. The good and Service were excellent and the facility was very clean.

Date of visit: September 2019
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Questions & Answers
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Patsy S
19 August 2020|
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Response from buzbait | Reviewed this property |
You would have to call or go to the website of the location you are asking about to see what they are doing. Some of the restaurants have not reopened
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Frequently Asked Questions about Provinos

Yes, Provinos offers takeaway services.

Provinos is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4