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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
Special Diets
Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Lunch, Dinner, Brunch, After-hours
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meals, features, about
Reviews (277)
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270 results
Traveller rating
113
70
39
20
28
Traveller type
Time of year
LanguageEnglish
Traveller rating
113
70
39
20
28
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All reviews cheesecake chicken mall of georgia take out slice server
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Reviewed 11 August 2021

Always a line at the Cheesecake Factory which means people still enjoy eating here. The only complaint is the CHOCOLATE CARAMELICIOUS CHEESECAKE MADE WITH SNICKERS® peanuts were rancid. Also the cheesecake slices have gotten smaller. The salmon dish is expensive, but the salmon was not...moist - it may have been sitting for awhile before being prepared for my take-out. Won't order again. See the picture of what it is suppose to look like; and the pictures (attached) of how it was received as carry-out.More

Date of visit: August 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 12 August 2021

Hi Shirlean, thank you for your feedback. We are sorry about your Chocolate Caramelicious Cheesecake Made With Snickers, Fresh Grilled Salmon, and cheesecake portion. We hope you can give us another try. Next time, if there is anything that can be improved, please let our...More

Reviewed 13 July 2021

Taylor was our server and she decided what i was to eat from start to finish.. Her suggestions were amazing. But the most over the top was the line manager, for lack of better description, brought over another pasta for me to look at because...the dish i ordered they were out of the Pasta. NO ONE HAD TO DO THAT...BUT SHE WENT ABOVE AND BEYOND TO MAKE SURE I WAS PLEASED... and i was. The food was good i ordered chicken with my 4 cheese pasta dish was about 2 bites of chicken..was my only complaint. Everything else was very good.More

Date of visit: July 2021
Helpful?1  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 July 2021

We're so glad you enjoyed our food and service. We are so sorry you were not satisfied with your chicken portion, and we will follow up on this with our team. Next time, please let our managers know if anything can be improved so we...More

Reviewed 27 May 2021 via mobile

We sat in the back corner of the restaurant near the back door and there was a garbage can there that smelled so horrid and gnats and flies were getting in our drinks and food from the garbage! Our waiter was horrible! So so sad....We wanted a nice girls lunch and it was disgusting!More

Date of visit: May 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 31 May 2021

We would like to speak with you a bit more about your experience. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back to you. Thank you.

Reviewed 25 April 2021

If we are in the area, near the Mall of Georgia, the Cheesecake Factory just tugs at our taste buds and causes us to make a pit stop. We often grab and go slices of this delicacy to take home and enjoy over the course...of a couple of days. It is so rich and delicious, that it's difficult to eat it all-in-one sitting. They have an entire menu dedicated to their cheesecake variety, there far too many to name, but if you can think of it, they probably have it.More

Date of visit: April 2021
Helpful?1  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 27 April 2021

Hi Vema, thank you for your review. We're glad you enjoy our delicious cheesecakes, and we look forward to your next visit.

Reviewed 29 March 2021 via mobile

Definitely something out of my norm as far as things to eat. Cajun Jambalaya is where it is at but I sweat real bad when I eat spicy stuff but still a great experience for me.

Date of visit: March 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 March 2021

Hi Aaron, thank you for your review. We're so happy you enjoy our Cajun Jambalaya Pasta. We hope to see you again soon.

Reviewed 25 March 2021

I ordered the chicken and broccoli pasta and this is what they gave me... The noodles were over cooked, there was NO BROCCOLI... and by the time I noticed they were closed... I came back the next day to show a manager and they refused...to refund me or remake the food... The manager said I had to bring the food back, but it was thrown out yesterdaY as I had nowhere to store it until today... I WILL NEVER EAT HERE AGAINMore

Date of visit: March 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 25 March 2021

We are terribly sorry you had this experience with your Chicken & Broccoli Pasta. We know you are frustrated and we would like to speak with you more. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a...More

Reviewed 1 February 2021 via mobile

When we got there we had to wait outside for our table. The food was just ok. The service was good and our waitress was good at keeping our drinks filled and offered good options.More

Date of visit: February 2021
Helpful?2  
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 February 2021

We're so glad you enjoyed our service and we are so sorry you were not satisfied with your meal, Thomas. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thanks for your...More

Reviewed 6 November 2020

good service and food was fine for this type of restaurant drinks medium to poor greetings were bad as the on-line reservation was not answered properly,

Date of visit: November 2020
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 November 2020

Thanks for your review. We're glad you enjoyed the food and service our team provided during this visit. We hope to see you again soon.

Reviewed 12 September 2020 via mobile

Service was terrible. The lady at the bar was rude. She told us that she is losing money if we sat at the bar and didn’t order anything. Even though my vanilla bean cheesecake was good, we will never go back to that location.

Date of visit: September 2020
Helpful?1  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 September 2020

We are very sorry for this experience with our staff. We'd like to speak with you more. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you.

Reviewed 14 July 2020 via mobile

My husband and I made a reservation for 7:30 on Monday night. We wrote in the notes section that we would like to sit on the patio as we are not quite ready to eat inside a restaurant. We called an hour before our reservation...to confirm that we would be seated on the patio and was informed that it was closed tonight-despite the patio being open all day on Sunday. I’m glad I called beforehand and didn’t just show up, expecting a patio seat. This kind of silliness needs more communication to customers!More

Date of visit: July 2020
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 July 2020

Hello Sandy, we would like to speak with you a bit more about your experience. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you.

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Questions & Answers
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Dee H
30 July 2017|
AnswerShow all 2 answers
Response from pebbleskip | Reviewed this property |
I don't recall ever seeing a dog on the patio but just call & ask--since it's in the Mall of GA complex, I would doubt it.
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Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeaway services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4