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The Cheesecake Factory

520 N Orlando Ave, Ste 100, Winter Park, FL 32789-2919
+1 407-644-4220
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Overview
  • Excellent46%
  • Very good32%
  • Average13%
  • Poor4%
  • Terrible5%
Travellers talk about
“cheesecake” (158 reviews)
“steak diane” (6 reviews)
Open Now
10:00 AM - 11:00 PM Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
520 N Orlando Ave, Ste 100, Winter Park, FL 32789-2919
All Details
Write a ReviewReviews (478)
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1 - 10 of 416 reviews

Reviewed 1 week ago via mobile

Overall as good as I remember. Large portions even for lunch. I must say the food was a bit more “diner-ish” than I recall from a few years ago. But always lots to choose from and service was great.

Thank msehackett
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello. Thank you for your review. We're glad to hear that you enjoy our menu options and we look forward to your next visit!

Reviewed 1 week ago

While a little over-priced, the service, the ambiance and food may make it worthwhile. They are totally willing to fulfill any request and this makes them above average! The fish on the fish and chips were not crisp and needed a better cook. The Chinese...More

Thank Grady M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We are so sorry to hear that you were not fully satisfied with your meal, Grady! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever...More

Reviewed 2 weeks ago via mobile

This place never dissapoints! Delicious appetizers, entrees, deserts and drinks! Nice place to meet up with friends. Always crowded so try to reserve ahead and no same day table reservation because they don't want to rush people who are there already and discourage you with...More

Thank Astrid R
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Astrid, Thank you for your review. We're glad to hear that you have enjoyed your experiences with us and we look forward to your next visit!

Reviewed 3 weeks ago

The menu is 21 pages long with 251 choices! (I asked). Not for those who get overwhelmed easily. Their Cuban sandwich is about 1.5 times bigger than most places and was pronounced great by my lunch companion. The stuffed mushrooms are THE BEST I have...More

Thank CrazFox
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. Thank you for your review. We're glad to hear that you enjoy our menu options and selections. We can't wait for your next visit!

Reviewed 3 weeks ago via mobile

Took my granddaughter for her pre K graduation lunch. The salads and eggplant parmesan was superb. The servers were great and they even sang a congratulation song. It was a great experience.

Thank jekcpa
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello and thanks for your review. We're glad you enjoyed the service you received during this visit. We enjoy helping you make memories with your granddaughter. We hope to see you back soon!

Reviewed 4 weeks ago via mobile

Not sure what was going on back of house tonight, but tonight we sat thought a 2-1/2 hour dinner, based mostly on waiting on our server and our food. At one point someone (not our server) brought our food out and my daughter was missing...More

Thank Scott C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Scott , We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our...More

Reviewed 8 May 2018

I met some friends here the other day and as usual we had a great time---from the quaint and original interior to the fun food and amazing desserts it just added to the fun of getting together---the staff were as always wonderful and always make...More

Thank Linda C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 May 2018

Thank you so much for this review, Linda. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 17 April 2018

I took my family there to celebrate a birthday. I ordered the Mexican salad and the lettuce was wilted. I let my server know and she got the manager. The manager said he would replace it. Well, he brings me back another salad and says...More

Thank _keysgirlfirst
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 19 April 2018

Hello _keysgirlfirst, Thank you so much for taking the time to provide such detailed feedback about your experience. We're so sorry we did not meet your expectations, and we would welcome the chance to speak with you more about this visit. If there is anything...More

Reviewed 2 April 2018 via mobile

My first visit already distasteful after we walked in and the hostess felt the need remind us they close in 15 minutes... not sure if she expected us to rush our meal or head back home (this is not something you say to Paying customer)....More

1  Thank getmichelle25
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 April 2018

Hi getmichelle25, We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

Reviewed 2 April 2018 via mobile

It was my first time at the Cheesecake Factory with my partner and we wanted was 1 slice of cheese cake! The hostess was rude enough to remind us that they closed in 15 minutes. And caught an attitude when we didn’t want to sit...More

1  Thank Grace V
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 April 2018

Hi Grace, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

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Ask a question
Questions & Answers
NightmaresGrim
21 May 2015|
Answer
Response from Suzii66 |
The cheesecake factory does not offer discounts or coupons.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$35
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, 有泊車位, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Special Occasion Dining, Groups, Business meetings
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:15 AM - 11:00 PM
Tuesday
11:15 AM - 11:00 PM
Wednesday
11:15 AM - 11:00 PM
Thursday
11:15 AM - 11:00 PM
Friday
11:15 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 520 N Orlando Ave, Ste 100, Winter Park, FL 32789-2919
  • Location: United States  >  Florida (FL)  >  Central Florida  >  Winter Park
  • Phone Number: +1 407-644-4220
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