Called ahead and placed an order for delivery while visiting family at the beach. We requested paper plates and napkins, as we were having an outdoors social distancing gathering (not going indoors, not using their silverware/plates, sitting 6 feet apart outdoors,etc.). We were told that...our order would take about 40 minutes for delivery and that they would send paper plates/napkins. Paid over the phone and waited for our order to arrive.
Order showed up at the house about 30 minutes later, so we were pleasantly surprised in the delivery time being quicker than quoted. Contactless delivery was not an option as I was requested to sign my payment slip. Also, I had motioned for driver to place the pizza down on a table nearby, but he proceeded to hand it to me directly. No paper plates or napkins were provided as requested., Delivery driver stated that the staff at the restaurant did not write down on the order slip that we needed them. WHY don't they keep some in their delivery vehicle in case they are requested? I was NOT too happy being that I had specifically requested them WHEN ORDERING knowing that we were eating outside. One of our family members vocalized their displeasure over the plates & napkins. Driver got defensive. They were going back & forth, tit for tat. I felt like I was in the middle of a childish fight. I had to break it up & ask both of them to let it go!
Overall, the pizza was good. However, I felt service lacked in some aspects. Paper plates and napkins were not provided despite being requested at the time of placing the order. Driver got defensive when questioned about not having the requested utensils. Delivery was NOT contactless, which is something I like to see during the pandemic. On the plus side food was good and delivery time was pretty FAST.More