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2
Sat, 18/05
20:00

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
HK$468 - HK$1,560
CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about

MICHELIN Guide's Point of View

Right next to the iconic Oriental Pearl Tower is this elegant dining room perched on an upper floor of a sky-scraping hotel. It commands panoramic view...
Read more on MICHELIN Guide
One MICHELIN Star: High quality cooking, worth a stop!
Reviews (1,185)
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Traveller rating
184
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11
6
6
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All reviews truffle prawns michelin star the ritz shanghai skyline huangpu river janice johnson floor
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Reviewed 1 week ago via mobile

It's quite an unforgettable experience in Jinxuan. My friend celebrated her birthday here and the waitress prepared a lovely dessert for her.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 1 week ago

Dear ViviBabee Thank you for taking the time to share with us your dining experience at Jin Xuan Chinese Restaurant. I am delighted to learn that you received great service and delicious food. I shared your kind words with the high management team. We look...More

Reviewed 4 weeks ago via mobile

A let down. Perhaps it was the old wine from the day before they offered us, or maybe the way the menu so was heavy we felt like we were at the gym. We had high expectations for what was advertised as one of the...best restaurants in Shanghai, as well as a michelin star. The food itself was probably the best part of our evening, but in itself was average. The $13 noodles we had on the side of the street that morning were just as good….. We ordered the Jelly fish beef which was okay, the asparagus which was good and the Australian Wagyu. The wagyu was probably the best thing we ordered and was tender and flavourful. The best in China though? Hardly. Apart from the food being average the service was where this restaurant really felt apart. After ordering a cloudy bay white wine the waiter proceeded to bring a half empty bottle from the day before. After asking for a new one he suggested I try the half empty bottle first. At a michelin star restaurant? At $40AUD a glass? It was a joke. The speed the food came out at was like some kind of race track. I’m not sure if they were trying to free our table quickly or if they genuinely didn’t understand the progress of appetizers to mains but the mains came out at the same time as our appetiser. They were cold. Although the waiters did take the food back after we complained, we were shocked that it had happened at all. At a restaurant where one main was $100? In Shanghai? Just not good enough. They did apologise with a dessert which was mango pudding brought out with a smokey decoration. Did it look cool? Yes. Did it taste like anything better than the $5AUD mango pudding we had had the day before? No. This restaurants aesthetic was gorgeous and the view is something special, but save yourself the trouble and go to the Pearl Tower and look at the view there instead. It’s just not worth it.More

Date of visit: April 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 4 weeks ago

Dear soccerstella Thank you for taking the time to share with us your dining experience at Jin Xuan Chinese Restaurant. I am very sorry for our service did not meet your expectation.I have addressed this matter with the heads of relevant departments right away. We...More

Reviewed 3 April 2024

Amazing food and amazing service, we went here for our 1 year anniversary, definitely reccomend getting the Peking duck foei grass and cereal Lobster. The view were great and Jason our waiter spoke perfect English also gave us a nice view to let us take...some photosMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 7 April 2024

Dear Davidha0392 Thank you for taking the time to share with us your dining experience at Jin Xuan Chinese Restaurant. I am delighted to learn that you received delicious food and great service, especially Jason. I shared your kind words with the high management team....More

Reviewed 25 March 2024

The staff was really caring and helpful and knew loads abt the food and was therefore able to give us an overview of the food. The plates got regularly changed so everything stayed clean.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 26 March 2024

Dear 777susannez Thank you for taking the time to share with us your dining experience at Jin Xuan Chinese Restaurant. I am delighted to learn that you received great service and delicious food. I shared your kind words with the high management team. We look...More

Reviewed 24 December 2023 via mobile

Excellent food, wonderful service, great views! Five stars! Would highly recommend - especially the weekend lobster brunchMore

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 26 December 2023

Dear nickshadow18 Thank you for taking the time to share with us your dining experience at Jin Xuan Chinese Restaurant. I am delighted to learn that you received exceptional service from our Ladies and Gentlemen. Thank you for highlighting the delicious food and beautiful view....More

Reviewed 10 November 2023 via mobile

Service: I feel so happy to celebrate my friend’s birthday here. The server was so professional and give me a surprise. The server bring me to a large private room which have a wonderful view of Shanghai and he helped me to take a photo...with the good view. Food: my favorite dish in Jinxuan is crispy cereal lobster with curry leaves. These are a siganitired dish in this restaurant and I highly recommend it to you. Atmosphere: The style of the decoration here is Chinese style, and I like the music here so much.More

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 13 November 2023

Dear ViviBabee Thank you for taking the time to share with us your dining experience at Jin Xuan Chinese Restaurant. I am delighted to learn that you received exceptional service from our Ladies and Gentlemen. Thank you for highlighting the beautiful view, as well as...More

Reviewed 24 August 2023

A gorgeous restaurant with spectacular views. We had the tasting menu and paid about$1200 for dinner for two. The food was beautifully presented and the service was great. The problem was the food was almost tasteless and was the least tasty food I had in...China. My friend is Chinese and commented that this was the kind of food his family feed to the pigs. A totally pretentious and bland meal No more Michelin stars for me. The roast duck we had the next day at a small and cheap restaurant was incomparably better and cost $20 for 4 of us.More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 28 August 2023

Dear fagamalo, I would like to take this opportunity to express our most sincere apologies for the shortcomings experienced during your recent visit to Jin Xuan in terms of taste and value. It saddens us to hear that we fell short in both regards during...More

Reviewed 3 June 2023 via mobile

The 2 stare are only for the view. The food is very average I was expecting more for a Michelin star. The price is very high and not compared to the quality.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 8 June 2023

Dear julietteparisienne Thank you for taking the time to share your valuable review with us. I am very sorry the food did not meet up to your expectation. I have shared your comment with our executive chef right away. In addition, our pricing is always...More

Reviewed 9 May 2023

I just had lunch at this hotel the price is a bit high but it's worth it as the food is very delicious, am planning to be back for dinner tonightMore

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 15 May 2023

Dear Michaelkoses Thank you for choosing Jin Xuan Chinese Restaurant for recent dining. I am delighted to learn that you enjoy the delicious food and I shared your kind words with the related team. All our Ladies and Gentlemen look forward to welcoming you back...More

Reviewed 1 March 2023 via mobile

Excellent service and food, for the late appointment, they still offer a table for me, however the actual day which I go there along was around Oct 2021More

Date of visit: April 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ritz-SHASZ, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 15 March 2023

Dear Rorschach B Thank you for taking the time to share with us your dining experience at Jin Xuan Chinese Restaurant. I am delighted to learn that you received excellent service from our Ladies and Gentlemen. I shared your words of encouragement with the high...More

Reviewed 1 January 2023 via mobile

A 1 michelin star chinese restaurant at the Ritz. On the 53rd floor, nice views of the bund/river and ambience Service is top notch from the get go We ordered a few a la carte items - steamed black chicken, vegetables, prawn with truffle and...noodles. Innovative desserts. All very good Food 4/5 Service 5/5More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ritz-SHASZ, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 30 January 2023

Dear bcheong Thank you for taking the time to share such a wonderful review with us. I am delighted to learn that you received exceptional service from our Ladies and Gentlemen. Thank you for highlighting the beautiful view of the Bund, as well as the...More

Reviewed 23 February 2022 via mobile

We had a lovely experience at this restaurant. We made a reservation and we were given a nice table with the perfect view of the Huangpu River. The food was great and the service was impecable (special mention to Janice and Johnson). We also enjoyed...the ambiance and the luxurious Asian themed decor. After the dinner, we were given a very nice token, an artwork featuring the Shanghai skyline. It was such a wonderful evening.More

Date of visit: November 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz-Carlton Shanghai Pudong, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 13 September 2022

Dear Travel_Tips91 Thank you for taking the time to share such a wonderful review with us. I am delighted to learnt that you received exceptional service from our Ladies and Gentlemen. I shared your kind words with my team, especially Janice and Johnson. On behalf...More

Reviewed 31 December 2021

Do you need to have a personalized touch? Do you love excellent service AND delicious food? Are you looking for Vegan, Vegetarian friendly dinner set menus? Jin Xuan went above and beyond to give me a memorable, magical Christmas Eve Dinner!

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ritz-SHASZ, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 5 January 2022

Dear Maliza4Cambodia Thank you for sharing a wonderful review with us. I am delighted to learn that you enjoy dining with us. Our Ladies and Gentlemen look forward to welcoming you back in the near future. Warmest regards Debbie Wong Quality Manager

Reviewed 9 May 2021

First off anything associated with the Ritz-Carlton is always five stars, and this restaurant not any different. I entrusted Bill, the sommelier, with my all the food decisions. The menu had so many options, so I ordered all his recommendations. I had the lobster, sweat...and sour pork, green beans, shrimp, and the crab fried rice. He then paired it with a great white wine! After my meal the assistant manager Neil came over to my table and started talking to me about Shanghai, and how I enjoyed the food. We spoke and he sent their signature desert to my table! Service like this is so hard to find, and this restaurant truly knows how to treat its guests right! Bravo to the staff and the chefs for preparing an unbelievable dinner!More

Date of visit: May 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ritz-SHASZ, General Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 14 May 2021

Dear NoBazinga Thank you for taking the time to share such a wonderful review with the TripAdvisor Communtiy. I am thrill to read that you received exceptional service from our Ladies and Gentlemen. I shared your words of encouragement with our high management team, especially...More

Reviewed 2 August 2020

Excellent. High quality foods and the variety of dishes certainly is satisfactory. waiting times not bad.More

Date of visit: August 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ritz-SHASZ, Manager at Jin Xuan Chinese Restaurant, responded to this reviewResponded 3 August 2020

Dear tiant k Tahnk you for choosing The Ritz-Carlton Shanghai Pudong Jin Xuan Chinese restaurant. I am delighted to learn that you received excellent food and enjoyed your dining experience. I shared your kind words with Jin Xuan Chinese restaurant team. All our Ladies and...More

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Questions & Answers
Ask a question
Federico T
20 November 2023|
Answer
Response from Ritz-SHASZ | Property representative |
I am sorry that we don’t share our A La Carte menu online. During dinner we serve A La Carte only, we mainly serve Cantonese food, for example, Crispy cereal lobster. We select fresh Canadian lobster, peeled off the shell... More
0
Votes
sanmerle
12 May 2017|
AnswerShow all 3 answers
Response from Ritz-SHASZ | Property representative |
Dear sanmerle Warmest greetings from The Ritz-Carlton Shanghai Pudong! Our Jin Xuan does not serve whole duck, however we do serve half duck. Our pricing will update and review by monthly, therefore estimate price is RMB... More
0
Votes
VijayTaparia
25 February 2016|
AnswerShow all 2 answers
Response from Ritz-SHASZ | Property representative |
Dear VijayTaparia We provide vegetarian options and please let us know what type of food you don't eat when you order. You can book the table through our hotel main line or our website. All our Ladies and Gentlemen look... More
0
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JIN XUAN CHINESE RESTAURANT, Shanghai - Pudong - Restaurant Reviews, Photos & Reservations - Tripadvisor

Frequently Asked Questions about Jin Xuan Chinese Restaurant

Jin Xuan Chinese Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 5