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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Details

CUISINES
Bar, Pub
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch
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meals, features
Reviews (707)
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16 results
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9
6
0
1
0
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LanguageEnglish
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9
6
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1
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Reviewed 21 April 2022

It's a good afternoon tea time. I love the dessert here very much. The little cloud cake is stuffed with mango stuffed with coconut outside. If you like dessert, you can try it, and it's also beautiful to take photos here. It's beautiful in the...sunlight by the window. If you want to take photos, you can punch in. There is a lake by the window, and you can also feed fish.More

Date of visit: April 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 22 April 2022
Google Translation

尊敬的客人, 感谢您抽出宝贵的时间与我们...More

Reviewed 21 September 2020 via mobile

Sitting here 3 hours , got 2 coffee by calling them. The last 2 h no one come or ask anything. They just behind the counter. And just now some guest left but they also don’t clean up.More

Date of visit: September 2020
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 22 September 2020

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the services was not comfortable and we were not...More

Reviewed 8 May 2019

I really enjoyed staying there rather than a local hotel. This trip was a hell of alot more fun than the last.More

Date of visit: October 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 8 May 2019

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. It is...More

Reviewed 3 April 2019 via mobile

Stay here for the past 3 visits, two to three weeks per visit. A wonderful place to relax, if not on businessMore

Date of visit: March 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 4 April 2019

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an....More

Reviewed 19 March 2019 via mobile

Just a short stay here of a couple of nights whilst on business. As part of the Marriott chain it is similar in level of luxury to most others. The staff were brilliant and very helpful. This is a very comfortable hotel with a good...level of cuisine. My room was very pleasant and whilst not 5 star was very close. I would stay here againMore

Date of visit: February 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 4 April 2019

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an. Thank you very much for your kind comments and it has been our true delight to be a part of your trip experience in Shenzhen. We are happy to learn of your encouraging comments and...More

Reviewed 25 February 2019 via mobile

If you are queued up to go back to airport. Way better to hang out at the lounge at Lounge than airport. Good selections of coffee as well.More

Date of visit: February 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 4 March 2019

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your kind comments and it is thrilled to know you had a great time at The Lounge. We are truly pleased to learn of your encouraging comments and we will...More

Reviewed 14 February 2019

I have visited the The Lounge several times at the JW Marriott as I live and work in Shenzhen. The quality of the sushi is exceptional, taking into account having lived and worked in Japan previously I count myself as a serious critic. Sushi is...excellent food for business lunches as it is light and healthy and avoids sending you into an afternoon's siesta !More

Date of visit: October 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 18 February 2019

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it is pleasant to know you have enjoyed the food and service in The Lounge. We are truly excited to learn of your encouraging comments and...More

Reviewed 20 November 2018 via mobile

We are loyal to the Marriott brand and easily spend over half of each year in hotels. We enjoy the service, selection, and decor of the JW Marriott line in Asia and particularly in China. For the most part we have come to enjoy a...high standard of complimentary food and beverages in the Executive Lounges. For the most part the staff are very friendly and professional dealing with guests, and every now and then we notice some things that could use a little fine tuning such as yesterday during tea time; a kitchen staff member apparently tasked with preparing the crushed ice bed for the cold buffet items to be served later in the evening - crashed and smashed ice for half an hour non-stop as if he was in a fish market or a back ally versus being in the Executive Lounge where guests were either socializing or working or conducting meetings. The lounge staff did nothing to address this loud smashing as he was busting up frozen chunks of ice that clearly should have been jack hammered in a prep space behind closed doors. Sometimes for all the hospitality training and effort of the staff ... ignoring something like this undermines the environment the team works so hard to cultivate ... and it certainly isn’t going to be a guest who walks up to the staff and says “would you please bash the ice somewhere else”?More

Date of visit: November 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 26 November 2018

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an....More

Reviewed 15 November 2018 via mobile

Great place to catch up with colleagues after work for some drinks and light food. Sofa seating and table seating are available.More

Date of visit: November 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 26 November 2018

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your comments. We are very glad to learn that you enjoyed The Lounge and it has brought you comfortable experience during your stay.We will take this as a great opportunity...More

Reviewed 18 September 2018 via mobile

Hardware and Software are so so. I chose this hotel as the international brand, unfortunately not special. cannot point out the perfect points, just Okay.More

Date of visit: August 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Lounge (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 18 September 2018

Dear pamela h, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! I firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence. I have shared and emphasized your comments with our operations...More

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Frequently Asked Questions about The Lounge (JW Marriott Hotel Shenzhen Bao'an)

Yes, The Lounge (JW Marriott Hotel Shenzhen Bao'an) offers takeaway services.

The Lounge (JW Marriott Hotel Shenzhen Bao'an) is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4