We stayed here recently this week and had one of the most disgusting and falsely misleading meals of my entire life. The Shenzhen Kitchen restaurant advertises foreign chefs, fresh high quality food and a number of premium features. We decided to have dinner there and...found a restaurant far below the standards of any Marriott in the world. Upon arriving just as the restaurant opened, we should have received hot and fresh food. What we received was cold, congealed and low quality generic restaurant food that had obviously been prepared much earlier. We were not greeted by a single member of staff which is inexcusable in a 5 star hotel that charges 1400 rmb for dinner for two. They also advertise English speaking staff but guess what? Not a single staff member in the restaurant spoke English. We luckily speak Chinese and English. This came in handy when the chef loudly complained that he hadn't cooked "foreigner food" or prepared a carved meat station (Which Marriott advertises to justify the high restaurant price). You heard me. He not only complained about foreigners but refused to prepare the high end menu items that Marriott advertises for this restaurant because he (Direct quote from the chef) "Didn't feel like it". So at 1400 RMB for two we now had inedible cold and old food. We also had no carved meat other than the meat scraps they cook on the grill for cheap because the chef didn't feel like it and complained about foreigners. This is a wildly low quality restaurant that serves a few tough, cold and disgusting kebabs so they can claim to serve "Indian food". We've been food reviewers in China for ten years and I've got to tell you that this was the most low quality "5 star" hotel meal we've ever had. Other problems- The waitstaff was rude and ignored requests in both English and Chinese. The restaurant previously advertised "King Crab" legs but what they offer are waterlogged, mushy and disgusting tiny crab legs reheated and overcooked. The restaurant manager tried to tell us that the meat strips they cook on the grill are a "meat carving station". I can show you Marriott's advertising showing an actual carving station. It shows a full side of beef with a smiling chef and roasted vegetables. Absolutely none of this was prepared. The restaurant does not communicate with the rest of the hotel. So when we complained to the front desk, they told us they had no idea what happens in the restaurant and had no explanation for why our experience was so miserable. We will never stay or eat at a Marriott again. This was overpriced garbage on the quality level of street food or fast food. Can you imagine paying 1400 rmb for two and having to choke down cold, stale food at a Marriott? Absolutely not. Don't trust any ratings you may see for this restaurant. As soon as you arrive to see the small, generic and unfriendly buffet...you'll realize you've been misled. 1400 rmb....for nothing. Look at my pictures. Three of them are what Marriott advertises. Look at the roasted side of beef and vegetables. Look at the disgusting, cold and greasy fried food they served instead.More
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