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RATINGS
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Value

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CUISINES
Japanese, European, Asian
Meals
Breakfast, Lunch, Dinner
FEATURES
Takeout, Reservations, Buffet, Seating, 有泊車位, Television, Highchairs Available, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Outdoor Seating, Validated Parking, Wheelchair Accessible, Table Service, Accepts Credit Cards
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Reviewed 24 September 2021

We stayed here recently this week and had one of the most disgusting and falsely misleading meals of my entire life. The Shenzhen Kitchen restaurant advertises foreign chefs, fresh high quality food and a number of premium features. We decided to have dinner there and...found a restaurant far below the standards of any Marriott in the world. Upon arriving just as the restaurant opened, we should have received hot and fresh food. What we received was cold, congealed and low quality generic restaurant food that had obviously been prepared much earlier. We were not greeted by a single member of staff which is inexcusable in a 5 star hotel that charges 1400 rmb for dinner for two. They also advertise English speaking staff but guess what? Not a single staff member in the restaurant spoke English. We luckily speak Chinese and English. This came in handy when the chef loudly complained that he hadn't cooked "foreigner food" or prepared a carved meat station (Which Marriott advertises to justify the high restaurant price). You heard me. He not only complained about foreigners but refused to prepare the high end menu items that Marriott advertises for this restaurant because he (Direct quote from the chef) "Didn't feel like it". So at 1400 RMB for two we now had inedible cold and old food. We also had no carved meat other than the meat scraps they cook on the grill for cheap because the chef didn't feel like it and complained about foreigners. This is a wildly low quality restaurant that serves a few tough, cold and disgusting kebabs so they can claim to serve "Indian food". We've been food reviewers in China for ten years and I've got to tell you that this was the most low quality "5 star" hotel meal we've ever had. Other problems- The waitstaff was rude and ignored requests in both English and Chinese. The restaurant previously advertised "King Crab" legs but what they offer are waterlogged, mushy and disgusting tiny crab legs reheated and overcooked. The restaurant manager tried to tell us that the meat strips they cook on the grill are a "meat carving station". I can show you Marriott's advertising showing an actual carving station. It shows a full side of beef with a smiling chef and roasted vegetables. Absolutely none of this was prepared. The restaurant does not communicate with the rest of the hotel. So when we complained to the front desk, they told us they had no idea what happens in the restaurant and had no explanation for why our experience was so miserable. We will never stay or eat at a Marriott again. This was overpriced garbage on the quality level of street food or fast food. Can you imagine paying 1400 rmb for two and having to choke down cold, stale food at a Marriott? Absolutely not. Don't trust any ratings you may see for this restaurant. As soon as you arrive to see the small, generic and unfriendly buffet...you'll realize you've been misled. 1400 rmb....for nothing. Look at my pictures. Three of them are what Marriott advertises. Look at the roasted side of beef and vegetables. Look at the disgusting, cold and greasy fried food they served instead.More

Date of visit: September 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 29 September 2021

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We would like to express our sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the food quality and staff service was not up...More

Reviewed 3 January 2021

I think the food was great there, thank you for 'Tripadvisor' to let me know Shenzhen have that good restaurant.More

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 4 January 2021

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our restaurant has provided a great...More

Reviewed 20 October 2019

We wanted to have a vegetarian meal in a Chinese restaurant. Usually the problem is the language. Explaining that you are a strict vegetarian is very difficult. But not here. The hostess was great and very sensitive, but also ready to instruct the chef to...make something unique. Result was a great meal.More

Date of visit: August 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 22 October 2019

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including...More

Reviewed 18 September 2019 via mobile

Wide range of Asian (Chinese of course, but also Japanese and Thai) dishes and Western cuisine too. Seafood, fish, duck, pork, chicken, all available under various forms: curry, sashimi, roasted, in a soup etc Various vegetables too, salads, noodles and rice will feed you well....Cheese board, fruits, ice creams, cakes for all tastes are also offered. Filling but not great, sorry. Very good service though from the staff, polite, caring and cleaning the tables fast.More

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 19 September 2019

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. It is...More

Reviewed 13 July 2019 via mobile

We ordered off the menu as we didn’t want the buffet. Must say the place in no way reflects the reviews. I suspect maybe some are for a different place as one review mentioned a high floor when this is on the ground. Anyway ordered...the food and basically we only ate half of each dish maybe less. You can draw your own conclusions from that. When we left they said they had given a discount which of course was not the case as when checking out (it’s in a marriot) the full charge was there. Basically if you have no other choice maybe try it.More

Date of visit: July 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 15 July 2019

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We sincerely appreciate your valuable comments and it is with heavy heart to learn that your stay was not enjoyable. I firmly believe that it is through our guests’ eyes for us to learn areas of improvement...More

Reviewed 21 April 2019 via mobile

梁越和Yuki很有禮貌,很細心,服務很到位,食品方面,燒龍蝦,鐵板燒鵝肝很美味,老火湯一流,甜品也夠多樣化,下個月會再來多一次! Variety of food, the Chinese Soup is extremely delicious, and I love the dessert.More

Date of visit: April 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 23 April 2019
Google Translation

尊敬的899bow, 感谢您抽出宝贵...More

Reviewed 15 April 2019 via mobile

Food and service at the restaurant are excellent and the are great too. The wait staff:LOUIS & MARCY are attentive and always served us with a smile. We have a wonderful stay here and will be back whenever the opportunity presents itself.More

Date of visit: April 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 16 April 2019

Dear guest, Thank you for sharing your feedback with us. We are very delighted to know you had a wonderful time at the Shenzhen Kitchen, our all-day dining restaurant. It is our pleasure to have your compliments on our service staff and your loyalty to...More

Reviewed 20 March 2019

A very cozy restaurant catering a wide range of delicacies of western dishes, nice and classy environment excellent services providing best class dinning atmosphere and at affordable price rangeMore

Date of visit: March 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 4 April 2019

Dear Guest, Thank you for sharing your dining experience with us. We are very delighted to learn of your satisfaction with the Shenzhen Kitchen. Your encouraging comments have motivated the team to continue to deliver JW Symphony of service to our guests. Thanks again for...More

Reviewed 19 February 2019 via mobile

On one of the top floors on one of the tallest buildings in one of the most exciting areas in Shenzhen is this place. You will get Chinese food, yes authentic Chinese food, in China no less. But you can get food from other places....Like pizza, salads, steak and so on. The view is otherworldly. When I went there was a violinist playing her instrument to oriental rock. Just fabulous.More

Date of visit: February 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 25 February 2019

Dear Rene D. R, Warm greetings from JW Marriott Hotel Shenzhen Bao’an. Thank you very much for your kind comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations...More

Reviewed 10 December 2018 via mobile

We stayed at 3 resortswhile in China and this buffet was head and shoulders #1. Love the chef cut ham with custom omelette. Ate far too much each morning!More

Date of visit: December 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JWShenzhenBaoan, General Manager at The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an), responded to this reviewResponded 10 December 2018

Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an....More

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Questions & Answers
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YY C
22 August 2018|
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Response from RonAsher | Reviewed this property |
As far as I remember there is no special buffet for the weekend. It runs every dinner, but I don't know about Sunday's lunch/brunch. The buffet offers a variety of Asian food including Chinese and Japanese, western food... More
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Frequently Asked Questions about The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an)

Yes, The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an) offers takeaway services.

The Shenzhen Kitchen (JW Marriott Hotel Shenzhen Bao'an) is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4