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Ratings and reviews

RATINGS
Food
Service
Value

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PRICE RANGE
US$30 - US$1,483
CUISINES
Chinese
Meals
Lunch, Dinner, Brunch, Breakfast
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features, about
Reviews (172)
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Reviewed 31 July 2019

I was researching what and where to eat dim sum for lunch and stumbled on this restaurant on Tripadvisor. I thought being a restaurant in The Westin can not be bad, my friend made a reservation a day earlier. We ordered a few dishes and...none of them are good, not in taste nor presentation. Very disappointing, it was really a waste of time. Nothing much can be said.More

Date of visit: July 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheWestinShenzhen, Manager at Five Sen5es at The Westin Shenzhen Nanshan, responded to this reviewResponded 20 September 2019

Dear guest, Warm greetings from The Westin Shenzhen Nanshan! Kindly allow me to say sorry to you that we are extremely sorry to create such a disappointed dining experience during your last visit. Also allow us to thank you for spending your precious time to...More

Reviewed 6 January 2019

With family and ordered a lot. Dim sum were really awesome and will definitely have it the whole day! Be back on my next trip!More

Date of visit: December 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheWestinShenzhen, Manager at Five Sen5es at The Westin Shenzhen Nanshan, responded to this reviewResponded 7 January 2019

Dear guest, Warm greetings from The Westin Shenzhen Nanshan! We are extremely delighted and thank you for giving us the opportunity to create such a fabulous meal experience during your recent visit. I highly appreciate your kind comment which truly inspire and motivates all of...More

Reviewed 23 October 2017 via mobile

After seeing the favourable reviews on Trip Advisor, we were expecting this restaurant to be much better than it was. The setting in the basement is dark and like a cafeteria. The staff seemed surprised that we were there and we did not feel welcome....The food lacked flavour and was very bland.More

Date of visit: October 2017
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheWestinShenzhen, Manager at Five Sen5es at The Westin Shenzhen Nanshan, responded to this reviewResponded 10 November 2017

Warm greetings from The Westin Shenzhen Nanshan. Thank you very much for choosing our Chinese restaurant as your dinning venue and taking your precious time to share your feedback to TripAdvisor community. We will share your comments with both our service and kitchen team and...More

Reviewed 23 July 2017 via mobile

My friend recommended this wonderful restaurant to us and it didn't disappointed us.There's a small entrance to get in from Yitian holiday plaza, and it WOWed me when we got in, we liked the environment very much with lots of Chinese elements there. Food was...good too, remember one of them was bit oily for me. But we all liked the mushroom which the server recommended, the girl(can't remember her name) always keeping smiling and really helped us a lot. For sure will recommend this restaurant to others.More

Review collected in partnership with 单个酒店
Date of visit: July 2017
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheWestinShenzhen, Executive Chef at Five Sen5es at The Westin Shenzhen Nanshan, responded to this reviewResponded 25 July 2017

Dear 1234567411, Warm greetings from The Westin Shenzhen Nanshan! Kindly allow me to share with you that we are extremely delighted to create such a fantastic dining experience during your last visit. Also allow us to thank you for spending your precious time to share...More

Reviewed 24 July 2015

I saw the add for Dim Sum all you can eat 11-15 in the elevator and went for this as my last lunch during my visit. The staff were a bit on their heels when I entered, but quickly came to serve me, I felt...that they my be was insecure in speaking English. During the lunch they were there to fill the teacup when needed. The place is not over decorated but it has what is needed. The menu card is easy to understand and it's simple to order. I went for 5 different types and all was very good, the first 3 plates came 1 by 1 so they were all warm but the last 2 came before I had finished the 3th on, so they became a bit chilled and boring in the end. I will defiantly go there during my next visit and I will recommend it to my colleges.More

Date of visit: July 2015
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
westinshenzhen, Director , Food & Beverage at Five Sen5es at The Westin Shenzhen Nanshan, responded to this reviewResponded 30 July 2015

Dear skalamodelskibe Greetings from The Five Sen5es Restaurant! Thank you very much for visit both of our Five Sen5es and Seasonal tastes and taking the time to share your feedback on Tripadvisor. I was happy to learn that you enjoyed the dining experience at our...More

Reviewed 21 September 2014

Went there with a friend of mine visiting Shenzhen. The atmosphere was nice but the staff were not attentive. They were even a bit avoiding you to take the order, and we didn't know why. Cantonese cuisine requires the dishes to be hot (by hot...I mean very hot ) when served but they turned out to be like they were put in the kitchen for minutes before they were on our table. SPG members enjoyed 15% discount which was a little positive thing in the visit. The bill was okay. By average it was about 170RMB per person. But there are a lot of better choices out there in Shenzhen. If you are visiting Shenzhen and wish to try some Chinese cuisine, try Chun-Man-Yuan (春满园) which the price is comparable but they were much more serious about the dishes.More

Date of visit: September 2014
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
westinshenzhen, Manager at Five Sen5es at The Westin Shenzhen Nanshan, responded to this reviewResponded 2 March 2015

Dear Mr. Michaelchs Thank you for choosing our Five Sen5es Chinese Restaurant and providing us with your valuable feedback. Your feedback is very important to us and it was fully addressed to our associates for future improvements. On going training has been assigned to provide...More

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Frequently Asked Questions about Five Sen5es at The Westin Shenzhen Nanshan

Yes, Five Sen5es at The Westin Shenzhen Nanshan offers takeaway services.

Five Sen5es at The Westin Shenzhen Nanshan is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3
  • Value: 3.5