Thank you so much to Iris & Clara for being detailed & professionally introducing your products!! It’s the best choice for picking up a lovely little gift for kids from your shop!! And the gorgeous handcrafted dessert is amazing!! Will definitely recommend this to all...of my friends & family!!More

I have reserved a cake for celebration a few days ago. When I picked up the cake, every staffs are showing their warmest smile and generous hospitality. In addition, Clara is a staff that impressed me most as she is always showing her professions and...expressing her enthusiastic attitude. This attracts me to reserve a cake from the cake shop at first whenever I need.More

We come to Mandariin cake and causette cafe regularly and. Each time we leave even more content than the time before. Vicky makes us feel so special, caring to our every detail and those n off our daughter. Vicky has a perfect balance of professional...and personal attention you found soo hard to see in true service industry nowadays. It’s what makes the Mandarin more attractive and the food even tastier..More

The chocolate at the Mandarin Cake shop in the best in Hong Kong. Thank you Sky provide excellent service and offer his favourite to us. This box almost finish and need to buy a new one.More

I went to Mandarin Cake Shop to buy a blueberry cheesecake last Wednesday. The saleslady called Clara Cheung. She was very nice and excellent service. And I bought the blueberry cheesecake had a blueberry jams and fresh blueberries topping. It was so amazing matched and...very delicious. I’ll buy it again in Mandarin Bakery 👍👍👍More

I went to collect a cake and it was the worst service ever. First no courtesy call on day of collection informing me cake is ready for collection, no reminder, nothing. Then when I went, it was severely understaffed. The reception at the adjacent cafe...seems to have forgotten that she is in the service industry, or that she works at the Mandarin Oriental. First she pretended not to see me when I tried to ask her something, then when she finally gave me her precious time, it was a very cold stiff response that you won't even get at a 3-star hotel. Let alone the MO. At the cake counter, it was a long wait before I was attended to. Then the staff, whilst good mannered, was too busy and I was kept waiting for far longer than I should be. So NO, your cakes cannot save bad service. And no, I will not recommend to anyone. Incidentally, I do go to the other MO at Landmark, and last time I went, service was not this bad.More

This is the best NY cheesecake in Hong Kong. Great flavour but not too heavy. Must try for any cheesecake fan! The seasonal fruit version has good variety and taste fresh.More

The food was of high quality and the waiters were caring and friendly. Allowed me to have an unforgettable dinnerMore

It has always been good service and good food for every visit. Especially, I love their scones and signature Mandarin cheesecake. I appreciate they will ask for coffee refill once we finish.More

I bought a birthday cake at 14th, Jan, 2023. However, your staff didn't bring me candles and plates. This is very disappointing for me, considering that a person's birthday only comes once a year. Why did you tell me that the candles were in the...bag when I bought them if they weren't provided? Overall, the purchase experience left me very dissatisfied.More

We visited the Mandarin Cake Shop during the Xmas break. Staff were friendly and attentive, particularly Jade. The pastries and tarts surpassed my expectation, so creamy and delicious.More

We visited the cake shop during tea time on the Christmas holiday, ordered the signature cheesecake, cream horn and the chocolate croissant. The desserts are tasty! Thank you and appreciate good and heartwarming services from Jane Yeung who is very helpful and friendly! One comment...for the cake shop, my mom tried the chocolate croissant but somehow the chocolate fillings inside is very little compare to the usual ones, it would be perfect if the pastry chef can add in a little bit more of the chocolate fillings! We love the macadamia nuts chocolate a lot and always come back to repurchase! Suggest to loosen the cover of the tin as it is a bit difficult to open and there are times that the chocolates fall on the floor accidentally when we use a lot of effort/force to open the tin which is a bit wasteful :( Overall jstaff and services are good! Love the experience!More