Today, I went back to have dinner at Chili Peppers restaurant. I ordered a generic meal: 3 tacos with my choice of fillings: South Carolina pulled pork, Texas BBQ beef brisket and chorizo. This was a simple order and the waitress, who is also the...manager, checked to make sure that these were available and she told me they were.
Let me digress to my last visit there for breakfast. It was terrible! I wrote to the owner 3 times and never got any response! The pancakes, which I was told by the owner, were made from batter that was mixed as orders were made, had so much sugar in them that they were burnt. Yes, they were black on BOTH SIDES! Well, this did not serve the reputation of pancakes at all. Also, they only provided jam (strawberry) and honey. One can buy molasses here in Bishkek, but not maple syrup, and the owner personally told me that they had “syrup” for their pancakes. A real let-down! I ordered the two-egg platter, which was to include hashed brown potatoes and bacon and, well, they had neither of those to go with it. This was a Saturday! Also, the eggs, which I ordered, over medium, came to me as a large crescent moon as they were cooked in a large skillet (a no-no in the restaurant industry) as well as were cooked in vegetable oil (not in clarified butter, another industry standard) and they tried to make it over medium by sloshing this oil over the eggs! The egg were inedible as were the pancakes. I sent back my plates and the manager never took note that I was NOT eating this food! I also ordered their “biscuits and gravy.” This, too, was a disaster. The gravy was like a thick patty and the biscuit was also hard and tough. It looked nothing like the picture on the menu! 3 out of three dishes were less than acceptable and the latte that I ordered was tepid and without flavor. ; This meal was so bad that I ordered a beer so that I could be calm about it. The manager NEVER looked at the plates that I was returning to the kitchen with less than a bite or so missing from each dish. When it came time to pay the bill, I only paid for the beer and then she accused me of stealing and wanting to get a “free meal”! wrote to the owner via his web site 3 times and never got an answer. I also did not write this review hoping that we could talk about this: it never happened!
So, back to today’s visit. I know that their tacos are great, which is why I ordered them. I ordered three kinds of tacos: Texas beef brisket, South Carolina pulled pork and chorizo. Of a sudden, the same manager who was there for that breakfast, told me that I had to pay before I would receive my dinner because I refused to pay for that horrific breakfast months before.. I told her that I am ordering what is normally a great dish and that there is no problem. I also stated that, if she wants this to happen, something that she does not demand other customers to do, that I will leave the restaurant immediately. She relented, served me a beer and placed my order. I felt that everything was going well at that point. However, I was wrong!
When my plate that was supposed to have three different types of tacos on it (as offered in the menu itself), it only contained ONE kind of filling and, of course, after eating the first one (which was the BBQ brisket: dry and no BBQ flavor) and tasting the second, I noticed that they were the same. Then I looked at the filling in the third one and it, too, was the same. I sent the plate back to the kitchen immediately, saying, again, what I had ordered and asking that the other two be replaced accordingly. So, I only ate one of the 3 tacos and disassembled the other two to learn this. They made NO effort to make my order correct. Also, per a deleted post, I praised their flour tortilla shells as they were thinner. This time, they were very thick, again, as they were the first time that I was there. Disappointing.
The manager set me up! Her grudge was further collaborated by the owner’s wife, who commented that I had not paid for that breakfast. If you look at my 2 other reviews of Chili Peppers, (oops, I just saw the MY MORE POSITIVE REVIEW OF THIS RESTAURANT WAS DELETED), you will see that I was more than fair. However, this time, there was no way to deal with people who cannot be business-like or professional.
I asked for the owner, Mario, to whom I had written to 3 times before and never got a response. They told me that he was in his office and asked for him. 15 minutes went by and no one said a word to me about my request to talk with him. His wife then told me, after I asked her where he was, that he was in a “meeting” and also chided me for not paying for that breakfast. I demanded to talk with Mario, which, of course was denied. I was then told to leave and to never come back by the owner’s wife and I paid for the 2 beers that I drank and did not pay for the meal.
This is horrific at best.
Please, do not go there! It is not worth the trouble. We trust restaurant owners to run a business that SERVES its customers and not the other way around.More