I had heard such great things about the Darjeeling Express and so had decided to book dinner for my wife and I to celebrate our wedding anniversary there. We only choose to eat in a restaurant with such high prices as the Darjeeling Express on...two or three occasions a year, when it is one of our Birthdays or our anniversary, and therefore when we do go to such an establishment we expect there to be some kind of wow factor that makes it stand out above lesser restaurants. Unfortunately with the Darjeeling this was not the case from start to finish. When making the reservation, I was impressed by the fact that I was asked if the dinner was to be for a special occasion, to which I responded yes it would be for an anniversary. On the evening however, there was no recognition made throughout the evening by anybody at the restaurant that it was our anniversary and furthermore we were given a not particularly nice table in the middle of the restaurant floor within very close proximity of the tables on either side of us, and not one of the nice booth tables which would have been more befitting for such an occasion. Shortly after arriving, I needed to go to the toilet and noticed that there was only one male cubicle for the entire restaurant. This was not an issue, however I consequently noticed that the lock was not working on the door of the toilet. I decided to still use the toilet, trying to keep one arm on the door to stop anybody else from potentially coming in. As soon as I walked back into the main area of the restaurant, I informed a female member of staff about the issue, thinking that it would be in in their interests to know and to rectify at the earliest opportunity, to prevent any inconvenience for other customers and to avoid any possible complaints. It was not a major issue and probably just needed a spanner to tighten the necessary fixing. Later in the evening before leaving the restaurant, I decided more out of curiosity to go to the toilet again to see if anything had been done about it. I was shocked to see it was indeed still not functioning! I was flabbergasted to see that in a restaurant that charges such high prices, there was only one male toilet in the whole restaurant and that this one toilet had been allowed to be left without a functioning lock the entire evening! Really poor from such a supposedly high class establishment. The food was good and we enjoyed it all, however it did not have any kind of wow factor, which I was hoping for and expecting when paying about four times the price of what a thali would normally cost in other restaurants! There was nothing unique about it, nothing that made it stand out from other restaurants of the same cuisine. Even the rice and puri breads (of which you only receive two mini sized portions- you would probably have to pay another £10 pounds if you were to request another piece (!), something that is all the more ironic given that these are things you receive in abundance when you eat out in restaurants in India or Pakistan and which are often automatically replenished free of charge when the serving staff notice that you have finished the ones on the table) were very plain and ordinary- absolutely nothing that made them special or different from any other restaurant. When we finished our main courses, the restaurant was almost empty and about to close. We had however had to wait over an hour for our main thali dishes to arrive and it was therefore through no fault of our own that we were still there at that time. As soon as the staff removed our plates, they slapped our desserts down on the table and it became clear that we would need to eat up quickly and leave. Again, in such a supposedly high class restaurant I would have expected to have been given at least fifteen or twenty minutes to comfortably eat our deserts and to perhaps even order a cup of tea to have with it, even if the official closing time had already passed. It was clear we were not going to be there much longer, so why were we made to rush so much when it was not even our fault we were still there at that time?! And then, to top it all off as we were about to leave a young man came to our table, who I believe was perhaps the son of the owner and proceeded to ask how our meal was without even the courtesy of looking in our eyes as he said this. It was as if he wanted to say, thank you for spending £200 in our restaurant and for wasting your money and now goodbye! I know that this is perhaps something small for some people, however I really do not like it when a person talks to me without looking me in the eye, especially when we have just laden his pockets full with money! Sadly, all in all this was a very underwhelming experience. My wife had had such a wonderful and memorable experience attending the biryani supper club back in 2017 and had told me about it on several occasions making me very excited to attend myself and to also make the booking to surprise her on our anniversary, however this seemed like a complete let down compared to her first experience sadly. I can assure you that I am somebody that very rarely writes negative reviews about an establishment, having myself worked in hospitality for many years, however on this occasion I felt it was warranted and hope that the restaurant can perhaps learn things from my review to make experiences, especially those that are to mark special occasions, better for future diners. A tip for other potential customers however- if you are fans of this cuisine but would like somewhere that does have more of a wow factor and an experience that is reflected in the prices that are charged, then the Cinammon Club in Westminster is a much better option- and they will remember that it is your Birthday/Anniversary however busy they might be!More