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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$9 - US$24
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features, about
Reviews (259)
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258 results
Traveller rating
141
53
20
17
27
Traveller type
Time of year
LanguageEnglish
Traveller rating
141
53
20
17
27
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All reviews pie ham the pub rear garden great beer landlord pint lunchtime
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Reviewed 2 weeks ago via mobile

Great pub Friendly staff . New decor nice. Excellent fish and chips. Beer well kept. Wish they would get the fire going. Toilets very clean

Date of visit: November 2021
Helpful?
Reviewed 16 October 2021

In all my years of visiting pubs in the UK, I have never experienced such disinterested, unfriendly and unhelpful service as in this pub. We had booked a table, but the bored-looking girl in childish plaits at the bar didn't believe us, saying she didn't...have any bookings that day, and accusing us of mistakenly booking the other pub a few yards away. We ordered food and drinks. I chose a ham & cheese toastie, and politely asked if I could have some onion in it. Madam at the bar turned to a very scruffy-looking man (presumably the chef??) slouching at a table, and asked "Is that OK?" He sulkily turned his back and gave a slight nod. I said "He doesn't look very happy about it", whereupon Madam smirks "Well he said it's OK ..."! Having sat down again, we decided we didn't like their attitude, so cancelled our order and went to the nearby Grumpy Mole, which was fantastic, and (unlike the Royal Oak) buzzing with life and a wonderful welcome.More

Date of visit: October 2021
Helpful?6  
Reviewed 4 September 2021 via mobile

Visited to grab some food and we were not disappointed. Food was well presented and very tasty, good portions and excellent value for money. We had scampi and chips, and ham egg and chips. The ham was of a high quality and very tasty. Staff...are polite and buzzing around keeping tables clean. I recommend this pub as a good place to eat.More

Date of visit: September 2021
Helpful?
Reviewed 6 August 2021 via mobile

Unwelcoming and unfriendly. They took a booking for 12.00 midday but when we arrived we were told aggressively that they "weren't cooking until 2.00"! Best bit? They told us to go to the Grumpy Mole next door. We did and they were charming and the...food was delicious.More

Date of visit: August 2021
Helpful?5  
Reviewed 5 August 2021

Pub very well presented cleen and tidy and the one member of staff was very polite and helpful. Ordered food and drink from a limited menu for three adults and three children. My friend was served a ham salad with very poor quality ham ....And after a 30 minute wait I was served my steak pie with gravy . 1. No gravy. 2. The appearance was very poor quality . The " pie " was served in a meatal tin with a single slice of pastry on top. 3. The gravy in the " pie " was extremely watery . 4. The mash potato served with the " pie " was robbery and dry. 5. We chose to sit in the garden witch was clean and tidy but muddy and had a lovely vuie of the rubbish and scrap from the pub. If you just want a drink with your friends then it would be fine but DO NOT eat there.More

Date of visit: August 2021
Helpful?3  
Reviewed 7 July 2021

Bad atmosphere. Manager extremely rude and arrogant (other staff always lovely) - made to feel completely insignificant. Used to go here every Sunday pre Covid times - will not be going back again.

Date of visit: May 2021
Helpful?5  
Reviewed 24 June 2021

We were a party of three who sat in the rear garden on a very quiet Wednesday lunchtime, and were served by a young waitress who will shortly be taking up a university place; if she is ever available for work at the Royal Oak...again, we can recommend that she be hired, as her friendliness and general level service indicated to us that she would be an asset to the place. Our food was delicious,( the chips were especially good ) and we left feeling well fed and welcomed. If a table in the front of the pub had been available we would have had an excellent view of Brockham; I would gladly eat there again.More

Date of visit: June 2021
Helpful?2  
Reviewed 6 June 2021 via mobile

Great friendly pub. Excellent covid procedures in place. Table service, bar runners are brilliant, they watched the tables ensuring we didn’t have to wait to be serviced. Polite and friendly staff, a real credit to the pub. Good range of snacks and food.

Date of visit: May 2021
Helpful?
Reviewed 18 May 2021

We came to have lunch on my Son’s birthday. We had visited the pub in pre COVID times and enjoyed the food and the service . Today We were the only customers on the premises so no atmosphere . We were given only a very...basic menu and told that was the only one available , we ordered the food , hamburger, veggie burger and cheese panini it left a lot to be desired .. There was a man (maybe the landlord ?) constantly walking back and fore past our table going outside with garden furniture ...... totally annoying and disturbing , no apology was made . These people don’t deserve to be in business ..... the whole place was SO unwelcoming .More

Date of visit: May 2021
Helpful?5  
Reviewed 8 November 2020

We've been here a few times with my mates. It was good fun with a few drinks and some bar snacks. Nice area, especially if you are into hiking.

Date of visit: October 2020
Helpful?
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Frequently Asked Questions about The Royal Oak

The Royal Oak is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4