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Hard Rock Cafe

$$ - $$$American, ,
5705 Falls Avenue, Niagara Falls, Ontario L2H 6T3, Canada
+1 905-356-7625
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Overview
  • Excellent27%
  • Very good32%
  • Average24%
  • Poor10%
  • Terrible7%
Travellers talk about
“pulled pork” (23 reviews)
“wings” (34 reviews)
“poutine” (20 reviews)
Open Now
Hours
CUISINES
American, Bar, Canadian, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
5705 Falls Avenue, Niagara Falls, Ontario L2H 6T3, Canada
All Details
Write a ReviewReviews (2,218)
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1 - 10 of 1,886 reviews

Reviewed 1 week ago

We have eaten at a few Hard Rock Cafes and this one is really great. We found the service to be quick, the servers friendly and the food well prepared. Late hours made it convenient to grab dinner after a long day at the water...More

Thank Carol M
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 6 days ago

Dear Carol M, Thanks so much for your awesome feedback! We're glad you enjoyed the service, food and water park on our resort. We hope to see you here again then next time you're in Niagara Falls. Rock on!

Reviewed 1 week ago via mobile

Came in to get out of the freezing rain. Should of stayed in the freezing rain. Service was great but Nachos were not. It was an experience and that is all I can say

Thank 2Hippies1Dog
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 6 days ago

Dear 2Hippies1Dog, Thanks for taking the time to review us. I'm glad that the service was great but apologize for the Nachos as they are usually a big hit. I do hope you continue to enjoy our brand during your travels. Best regards,

Reviewed 2 weeks ago via mobile

I love the Hard Rock Cafe Franchise, usually the staff is energetic friendly and fun. During my recent trip, they were anything but. The restaurant was empty, but the hostess seemed extremely unhappy and not friendly. We were seated near the bathroom and asked to...More

Thank Paris F
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear Paris F., Thanks for taking the time to review us. It sounds like you definitely caught the hostess having a bad day. This should never happen to our guests and I truly apologize for that. I do hope you continue to enjoy our brand...More

A TripAdvisor Member
2
Reviewed 2 weeks ago via mobile

Food is average. Burger with frozen fries. Worth 10$ any where else but here it's $20. Mac cheese and chicken called twisted chicken is $25 wow. It was OK not worth $25. Hard rock cafe memorabilia was just ok too. I'd stay away. Go to...More

Thank A TripAdvisor Member
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear ??, I apologize that you didn't enjoy your experience with us. We are competitively priced within our market but are in the high rent district of Niagara Falls. Our memorabilia is awesome and we have some of the best pieces anywhere. Have a nice...More

Reviewed 2 weeks ago

We went here as it was connected to our hotel and it was raining. Just average. Burgers were average, chicken fingers average, beer was even a bit strange tasting. Outstanding service and amazing atmosphere thought!

Thank Michael K
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear Michael, I'm sorry that the food was just average as we aim for much better results. I am happy that the service was outstanding and you loved the atmosphere. Rock on!

Reviewed 2 weeks ago via mobile

I always like to try the Local Legendary burger. The Niagra Falls, Canadian version is below average. This was my 24th different location. Stick with a known entree and you'll be just fine.

Thank Greg R
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear Greg R., I'm sorry you didn't enjoy our local legendary burger with cheese and Canadian bacon. It's usually quite a hit with our guests. I hope you continue to enjoy our brand during your world wide travels. Regards,

Reviewed 3 weeks ago via mobile

Service was terrible. We waited 30 minutes to be sat even though the place was empty and we were staring at empty booths and tables. Girls at hostess stand appeared to be more focused on gossiping then paying attention to their jobs. We were a...More

Thank shanita a
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear Shanita a., Thanks for taking the time to review us. I was hoping you could reach out to me at georgem@niagarafallshotels.com as I would was hoping to get some more information regarding this isolated experience for you. Once I do I would like to...More

Reviewed 3 weeks ago via mobile

Just popped in for a quick drink and decided to go for the cocktails with the complimentary glasses unfortunately they didn't have the glasses so wasn't charged full price. The waitress was pleasant and even admitted when she made a mistake so fair play to...More

Thank David C
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear David C., Thanks for your visit and feedback. It sounds like you may have been trying to pick up the souvenir pint glasses. We had a big run on these but do have all of the other glasses in stock and the pints should...More

Reviewed 3 weeks ago

Our first out of the US Hard Rock visit! Wait staff was super nice and let us know if things had a different flavor in Canada as opposed to the US flavor of the same items.

Thank mmiddltn
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear mmiddltn, Thanks for taking the time to review your first Hard Cafe outside of the USA! I'm glad that we rocked it for you. Rock on!

Reviewed 3 weeks ago via mobile

Crowded! Good service but slow! Hamburgers over cooked! To dry, they have to cook well done, so I would not recommend them. The potato skins were tasty. Wine less poor. Cute guitar plate for the kind d in our group. Atmosphere okay, but messy. Even...More

Thank Lydia S
George M, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Dear Lydia S., Thanks for taking the time to review us. Sounds like you caught us when we were rocking it hard. The burgers are usually spot on and it sounds like yours were overcooked. Rock on and please come back and see us again!

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Ask a question
Questions & Answers
Saihah I
13 November 2017|
AnswerShow all 5 answers
Response from George M | Property representative |
Thanks for reaching out to us. Our pins range in price from $15.00 to $20.00 plus tax. I certainly hope this helps you. Rock on!
2
Votes
barley3487
20 May 2017|
AnswerShow all 3 answers
Response from EricBzr | Reviewed this property |
Don't know if they're different but you can visit both restaurants on the same day by crossing the border (bridge over the river). You'll need passport and the relevant clearances - ESTA for USA and eTA for Canada. If... More
1
Vote
Steph-Parkes
8 May 2017|
AnswerShow all 3 answers
Response from George M | Property representative |
Thanks for your inquiry. Yes we do offer Happy Hour at our bar everyday from 3-6pm. We discount our beer, wine and bar shots during that time at THE BAR ONLY. Best regards
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$30
Meals
Lunch, Dinner, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, 有泊車位, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Takeout, Reservations, Accepts Credit Cards
Good for
Groups, Bar Scene, Special Occasion Dining, Kids, Child-friendly
Open Hours
Sunday
11:00 AM - 12:00 AM
Monday
11:00 AM - 12:00 AM
Tuesday
11:00 AM - 12:00 AM
Wednesday
11:00 AM - 12:00 AM
Thursday
11:00 AM - 12:00 AM
Friday
11:00 AM - 1:00 AM
Saturday
11:00 AM - 1:00 AM
Location and Contact Information
  • Address: 5705 Falls Avenue, Niagara Falls, Ontario L2H 6T3, Canada
  • Location: Canada  >  Ontario  >  Niagara Falls
  • Phone Number: +1 905-356-7625
  • E-mail
Description
Situated on the 20 acre Falls Avenue Resort between the Sheraton on the Falls and Casino Niagara, Hard Rock Cafe is one of the most popular dining choices on the resort thanks to its dynamic tex-mex inspired menu and rock n' roll atmosphere. The restaurant features dining sections inspired by the Beatles and Elvis that complement the 80-foot Guitar Bar. Hard Rock Café Niagara Falls also offers a street level boutique, featuring collectables and souvenirs including signature t-shirts, pins, and special merchandise collections designed by popular music artists.
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