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Hard Rock Cafe

Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
+52 987 989 6439
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Overview
  • Excellent22%
  • Very good34%
  • Average28%
  • Poor7%
  • Terrible9%
Travellers talk about
“fries” (7 reviews)
“salad” (4 reviews)
“gift shop” (5 reviews)
Closed Now
Hours
CUISINES
American, Bar
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
All Details
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1 - 10 of 292 reviews

Reviewed 20 August 2018

Grabbed a quick drink and hit the shop, nice selection of shirts, great friendly staff. Worth the stop.

Thank 0ur_0pini0n
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 20 August 2018

Hi, thanks for visiting us and we look forward to seeing you soon #ThisIsHardRockCafe

Reviewed 10 August 2018 via mobile

We went here knowing it would be expensive. However the burger and fries tasted better than expected. It was perfect. So for 325 pesos you get a grest burger and a soda with free refill. The place is small with about 10 tables inside.

Thank Göran C
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 12 August 2018

Hello, thank you for choosing us. Hamburgers are our specialty #ThisIsHardRock

Reviewed 6 August 2018

By far the most expensive place we ate at and it sucked. We had a party of 14 so the service was slow like it would be anywhere else. One person ordered a burger and fries and the burger started turning gray half way through...More

Thank Ashley H
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 9 August 2018

Let me start by saying thank you for choosing Hard Rock Café Cozumel, we appreciate your decision to visit us. Secondly, and most importantly, I would like to extend a huge apology to you, for your experience in our restaurant. We truly apologize that your...More

Reviewed 2 August 2018 via mobile

I collect pins from the various cities I visit that have a Hard Rock Cafe. I can usually get a city pin for less than $16. The Hard Rock in Cozumel (across from the cruise ship terminal) was selling city pins for $24-$26. They gave...More

Thank MichiganTraveler40
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 4 August 2018

Let me start by saying thank you for choosing Hard Rock Café Cozumel, we appreciate your decision to visit us. Secondly, and most importantly, I would like to extend a huge apology to you, for your experience in our rock shop. We truly apologize that...More

Reviewed 28 July 2018 via mobile

After being in Mexico a few days and eating the amazing and authentic Mexican food we decided to give this place a try as my kids were in the mood of some authentic American burgers. I have had hard rock in many American cities and...More

Thank jaystravs
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 30 July 2018

Let me start by saying thank you for choosing Hard Rock Café Cozumel, we appreciate your decision to visit us. Secondly, and most importantly, I would like to extend a huge apology to you, for your experience in our restaurant. We truly apologize that your...More

Reviewed 23 July 2018

We got there for an early dinner so it was not crowded at all. plenty of time for a chat with the waiter. Food is the same all over the place, so everbody had a great time. There is no airconditioning in the building. There...More

Thank CarloHelmond
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 28 July 2018

Thank you very much for your comments, we are very grateful for your visit , we hope to see you soon!! #HardRockCafeCozumel

Reviewed 3 July 2018 via mobile

Went here for some nice drinks and food. We got a long island ice tea and that was awful. (Got a new one) i had fajitas and my friend the new york stake. We were the only one in the restaurant and they didnt bring...More

Thank Torbjørn B
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 6 July 2018

Thank you for writing this review that helps us improve and we regret that it happened, an apology for that experience 😐 I hope you can come back and give us a second chance!

Reviewed 24 June 2018 via mobile

I thought about leaving the restaurant as the waiter with smoking breath attended us or when I visited the dirty toilet at the same time 4 employees were chatting at the empty restaurant where the only customers were me and my husband or when I...More

Thank chrisoftalmo10
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 6 July 2018

Thank you for writing this review that helps us improve and we regret that it happened, an apology for that experience 😐 I hope you can come back and give us a second chance!

Reviewed 12 June 2018

We did not intend to eat at the Hard Rock Cafe but my daughter did not like the resort food and we needed to get out of the hot sun! The food was good and the service was excellent. We were the only customers in...More

Thank Jill C
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 19 June 2018

Jill C, enjoying the family is the best, thank you for your comments.#ThisIsHardRock

Reviewed 7 May 2018

This is average. A typical 'Hard Rock', but staff not massively friendly and small amounts of alcohol in the cocktails (compared with 'Frog's') It's 'OK', but not great.

Thank Ian K
Eduardo A, Gerente at Hard Rock Cafe, responded to this reviewResponded 15 May 2018

Hi, sorry about what happened. Please note that we take your comments seriously and will be working on it, I hope you will give us a second chance...

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Ask a question
Questions & Answers
WendyM1023
27 August 2017|
AnswerShow all 3 answers
Response from sclem755 | Reviewed this property |
Literally right there.
1
Vote
vacationer20172017
16 February 2017|
AnswerShow all 3 answers
Response from LuisM4134 | Reviewed this property |
Yes, there i WiFi
0
Votes
Google Translation
Ashley H
8 January 2015|
Answer
Response from sclem755 | Reviewed this property |
It's at the cruise ship dock.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$2 - US$17
Cuisine
American, Bar
Meals
Dinner, Breakfast, Lunch, After-hours, Drinks
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, 有泊車位, Free Off-Street Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Street Parking, Full Bar, Wine and Beer, Reservations, Validated Parking, Accepts Credit Cards
Good for
Child-friendly, Bar Scene, View
Open Hours
Sunday
12:00 PM - 8:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 1:00 AM
Saturday
10:00 AM - 1:00 AM
Location and Contact Information
  • Address: Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cozumel
  • Phone Number: +52 987 989 6439
  • E-mail
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