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Hard Rock Cafe

Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
+52 987 989 6439
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Overview
  • Excellent22%
  • Very good32%
  • Average30%
  • Poor8%
  • Terrible8%
Travellers talk about
“potato skins” (4 reviews)
“wings” (3 reviews)
“chicken” (4 reviews)
Open Now
10:00 AM - 11:00 PMAll hours
CUISINES
American, Bar, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
All Details
Write a ReviewReviews (456)
Traveller rating
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1 - 10 of 276 reviews

Reviewed 3 days ago

Tried to visit but they answered the door that they would not be open for several more hours. Not open at 12 noon on an island that makes it's living off tourists. Seems odd not to be open for lunch

Thank Timothy A
Reviewed 1 week ago

I visited this establishment in 2018 only to burn a $5 coupon on a tee shirt and again was disapointed. Decided to have drinks with my spouse, and my order of three tequilla drinks (Mexico Air) was delayed. There were four tables on the second...More

Thank EdUrias
Reviewed 4 weeks ago via mobile

The restaurant was quiet as it opens until just 8pm on a Sunday. Food was ok, we received a ‘free nachos’ voucher between 4 of us from the hard rock shop along at the other cruise terminal, but the portion was pretty small. I asked...More

Thank Stuart B
Reviewed 4 weeks ago

We have been to 12 Hard Rock Cafés in 7 countries. It has always been a very enjoyable experience until the HRC in Cozumel. The staff was unfriendly, not interested in the customers, and spent most of their time chatting with each other at a...More

Thank sylvia547
Reviewed 6 January 2018 via mobile

Our second visit to Cozumel and the Rock. We had an excellent experience here the first time and it was matched be our current visit. Staff is friendly and very helpful, food and service is awesome.

Thank umpa49
Diana Rocio M, Sales & MKT Manager at Hard Rock Cafe, responded to this reviewResponded 10 January 2018

Thanks #RockStar we are happy because you had a good time🤘🏽 #ThisIsHardRock We hope you come back soon!

Reviewed 3 January 2018 via mobile

Been a while since I went to a Hard Rock and previously loved them . This place has changed my mind . Very average staff and Luke warm ( at best ) food We had 2 Jumbo Starters and I also had a pulled chicken...More

Thank markoBRISTOL
Diana Rocio M, Sales & MKT Manager at Hard Rock Cafe, responded to this reviewResponded 10 January 2018

Thank you Marko for your sincere opinion. We have sent your comments to the corresponding department. Additionally, we apologize for this bad experience in our facilities. It is very disappointing to read what happened, but we hope that you can give us another opportunity to...More

Reviewed 30 December 2017 via mobile

I had an original burger with onion rings. The food was awesome, the only thing missing from my burger was pickles. The Sangria was good, just a touch to much ice in the glass. Received a coupon for a free hurricane glass as a souvenir.

1  Thank Mandy B
Diana Rocio M, Sales & MKT Manager at Hard Rock Cafe, responded to this reviewResponded 2 January 2018

Hello Mandy, it is a pleasure to receive your score, we will send your comments and we are very happy that you have enjoyed #ThisIsHardRock experience to the fullest.

Reviewed 25 December 2017 via mobile

We ordered 2 New York flank steaks. Received something that looks like a rib eye. Water we ordered we never received. Flank steaks were standard with fries. Only the fries were suddenly mashed potatoes. After our complaint we received fries. Food was average. Not Hard...More

Thank Bart S
JIMMY U, Director of Digital Media Content at Hard Rock Cafe, responded to this reviewResponded 27 December 2017

We deeply regret your experience with us, we will work hard on every point you mention and immediately to solve them and offer you the quality service and product you deserve.

Reviewed 21 December 2017 via mobile

the service was good for a hard rock, not overly slow or fast. the prices on the tourist menu seem a bit high for the quality of food served. ordered 2 burgers, took a long time to get them and when we finally did get...More

Thank Damon P
Diana Rocio M, Sales & Mkt Manager at Hard Rock Cafe, responded to this reviewResponded 27 December 2017

Hello Damon, thank you for your score, we will send your comments and we are very happy that you have enjoyed the #ThisIsHardRock experience to the fullest

Reviewed 19 December 2017 via mobile

Watch out they try to rip you off! They told us the exchange rate was 14 pesos to 1 US dollar. It was really 18.5 to 1. When I questioned our sever she told me they set their own exchange rate. Needless to say we...More

Thank Amy H
Diana Rocio M, Sales & Mkt Manager at Hard Rock Cafe, responded to this reviewResponded 27 December 2017

Thank you for sharing with us Amy. We regret that your visit to Hard Rock Cafe, was not what you expected 😟 #ThisIsHardRock /

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Ask a question
Questions & Answers
WendyM1023
27 August 2017|
AnswerShow all 3 answers
Response from sclem755 | Reviewed this property |
Literally right there.
1
Vote
vacationer20172017
16 February 2017|
AnswerShow all 3 answers
Response from Luis M | Reviewed this property |
Yes, there i WiFi
0
Votes
Google Translation
Ashley H
8 January 2015|
Answer
Response from sclem755 | Reviewed this property |
It's at the cruise ship dock.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$2 - US$18
Meals
Dinner, Breakfast, Lunch, After-hours, Drinks
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, 有泊車位, Free Off-Street Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Street Parking, Full Bar, Wine and Beer, Reservations, Validated Parking, Accepts Credit Cards
Good for
Bar Scene, Child-friendly, View
Open Hours
Sunday
12:00 PM - 8:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 1:00 AM
Saturday
10:00 AM - 1:00 AM
Location and Contact Information
  • Address: Av. Rafael Melgar Prolongacion, K.M. 3.5 | Claudio Canto, Plaza Royal Village Local 9, Cozumel 77600, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cozumel
  • Phone Number: +52 987 989 6439
  • E-mail
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