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The White Box

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COVID-19 update: See the added health and safety measures this property is taking.Read more

Ratings and reviews

Travellers' Choice Best of the Best
RATINGS
Food
Service
Value
Atmosphere
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
CUISINES
Mexican, Seafood, Spanish, Healthy
FEATURES
Reservations, Outdoor Seating, Seating, 有泊車位, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service, Waterfront
Reviews (2,716)
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800 results
Traveller rating
691
59
25
9
16
Traveller type
Time of year
LanguageEnglish
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Traveller rating
691
59
25
9
16
Show reviews that mention
All reviews cheesecake salmon ribeye seafood grand oasis all inclusive resort romantic dinner amazing food an amazing experience great restaurant our waiter fine dining ignacio chef courses adrian gastro
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Reviewed 6 days ago via mobile

Súper Attentos mesero Dorinel Pardo & Luis Guadalupe Garcia Diaz localizado en la zona moza del playa oasis pyramid. Dori (Dorinel &Luis) located in the oasis pyramid (beach zone) were very attentive to everyone of our requests. The food at the hotel was delicious filled...with flavor. Maki Taco and Dos Lunas had amazing menu choices. The fish ceviche at Maki Taco was incredible Jario or waiter brought us everything on the menu to try it was awesome. The beef medallion at Dos Lunas was to die for. This resort is a very large (you will walk a lot) and an active resort. You can find time to rest but you have to be willing to make some changes to your itinerary as it can be noisy but there is something for everybody here. Example to maybe reserve a spot at the beach or at the pool you may need to be up and out by 7:30am. but if you are willing to do that you’ll enjoy your time. All you need to do is drop your towel and some belongings at the cabanas. Here there are some restaurants you may need to make a reservation for dinner. Therefore may need to be in line by 2pm even though they will start taking reservations at 3pm. Don’t bother showing up at 3:30 or 3:45 thinking you will have a spot. As I said the food at those restaurants was at work of art and delicious on all accounts. Make sure you read the fine print before you reserve anything. I read many reviews before I made my reservation. I made sure I stayed at the pyramid and had the black bracelet in the fine print. If your reservation does not say that you will have the black brace it you will find that there are places you cannot access and may have to pay for the access. Do not be mad at the staff or the hotel employees because of negligence in reading the fine print. Know what to expect before you go. This is not a first world country this is Mexico do not drink the water from the sink as it is not drinkable. The people are friendly and kind the people are humble treat them with dignity and respect and they will be more than happy to return the smile back. Be ready for anything I love Mexico. I love this resort and my family and I will be back.More

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 5 days ago

Dear guest, Thank you so much for your comments, we are glad that we had the chance to improve your experience during your stay, as your satisfaction and comfort are the most important thing for us. We'll surely share your opinion with our staff so...More

Reviewed 1 week ago

Ate dinner at this restaurant, food was ok, could have been excellent if the serving was a little more. There is no House Wine available.

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 week ago via mobile

I was here for a friend's bachelor party and we dined here our 1st night. Anahi, Angel, and Olsen were fabulous! Every course was fantastic, the drinks did not stop, and the service was world-class! Anahi and the crew deserve a raise because they're valuable...employees!More

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 1 week ago

Dear Jose, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

Reviewed 1 week ago via mobile

Very good food and a great experience for our group. The staff was excellent and was attentive to our every need. A++ Our Servers Anahi, Olsen, and Rudi were excellent. Thank you very much.More

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 1 week ago

Dear Guest, It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. We truly hope to have the honor of welcome you back soon. Kind Regards,...More

Reviewed 4 weeks ago via mobile

Anahi Olsen was our waitress for the romantic dinner at the white box and she was excellent my she gave the best service and even explained some cool facts about Mexico and the resort, if you have a romantic dinner at the white box you...will have the best service and amazing time as long as Anahi is your waitress!!!More

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 4 weeks ago

Dear Aiden, It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. We truly hope to have the honor of welcome you back soon. Kind Regards,...More

Reviewed 27 June 2022 via mobile

Excellent service by Luis and Jairo. Food and overall experience was outstanding. Highly recommended.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 28 June 2022

Dear Guest, It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. We truly hope to have the honor of welcome you back soon. Kind Regards,...More

Reviewed 22 June 2022 via mobile

The attention is really amazing!! While staying in the oasis hotel our experience with other restaurants wasn’t as pleasant as this one. The food is top quality and the views and atmosphere is extraordinary. Truly recommend if you stay at oasis.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 24 June 2022

Dear Elinal, It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. We truly hope to have the honor of welcome you back soon. Kind regards,...More

Reviewed 18 June 2022 via mobile

Dinner at White Box was FANTASTIC. Honestly I was not enjoying my Grand Oasis Palm until dinner here. The service was EXCELLENT! Joann and Jorge really went above and beyond. The food was as exceptional as the service!More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 24 June 2022

Dear Guest, It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. We truly hope to have the honor of welcome you back soon. Kind Regards,...More

Reviewed 11 June 2022 via mobile

White Box was amazing. Came here multiple times in the week. Rolando and Daniel are phenomenal servers. Very personable and fun, quality men. We honestly spent more time talking to them than we did our food because we enjoyed their company so much. They definitely...make this place what it is. Fantastic restaurant with high end food - beats out Canadian high end restaurants for sure.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 14 June 2022

Dear Elijah, It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. We truly hope to have the honor of welcome you back soon. Kind Regards,...More

Reviewed 7 June 2022 via mobile

Best holidays ever, excellent service at the White Box, special thanks to Julio, Miguel, Jorge, Ovany. Thank you for the great food and hospitality!

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oasis Hotels & Resorts, Director General at The White Box, responded to this reviewResponded 7 June 2022

Dear customer, Thank you for your kind words. It gives us great pleasure to know that you had such a great time. It was an honor having you. Best Regards, Ricardo de la Paz, The Pyramid Director.

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Questions & Answers
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Amanda K
5 June 2017|
AnswerShow all 6 answers
Response from M1930PSmikec |
gotta pay $24
0
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Nikki N
21 May 2017|
AnswerShow all 4 answers
Response from justleftofcenter | Reviewed this property |
Hi Niki . Shorts would be a bit to casual . But kaki pants and a nice untucked dress shirt will do. They asked men to have closed toe shoes . A nice summer dress and some rocking sandals will do for you too . You'll love... More
1
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Lparkinson91
28 February 2017|
AnswerShow all 2 answers
Response from Andrewcary11 | Reviewed this property |
yes. I was told that you could.
1
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Frequently Asked Questions about The White Box

Yes, The White Box is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The White Box is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 5
  • Service: 5
  • Value: 5
  • Atmosphere: 5