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Hard Rock Cafe Montego Bay

Claimed
Reserve a Table
Tue, 19/03
20:00
2

Ratings and reviews

RATINGS
Food
Service
Value

Food and ambience

American, Bar, Vegetarian Friendly, Vegan Options, Gluten Free Options
Special Occasion Dining, View, Groups, Bar Scene

Location and contact

About
Delivering an innovative approach to architectural design, Hard Rock Café Montego Bay combines the traditional elements of the Hard Rock brand with warm Caribbean colors and earth-toned textures. Up to 360 guests can enjoy this unique atmosphere comfortably, whether they want to dine indoors, poolside, or on the patio deck. Guests can soak up the sun in poolside lounge chairs, chat the afternoon away in our poolside cabanas, or hit the beach. Guests in town for a little business with their leisure can hold meetings in our 40-seat meeting room. Everywhere you look in Hard Rock Cafe Montego Bay, you’ll be surrounded by exclusive memorabilia you won’t find anywhere else in the world!
PRICE RANGE
US$5 - US$35
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Drinks
CUISINES
American, Bar
FEATURES
Reservations, Takeout, Outdoor Seating, Private Dining, Seating, Waitstaff, 有泊車位, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover
Reviews (370)
Filter reviews
300 results
Traveller rating
105
91
47
28
29
Traveller type
Time of year
LanguageEnglish
More languages
105
91
47
28
29
Show reviews that mention
All reviews burger and fries salmon walked over pool area secrets resort beach club secrets wild orchid delicious drinks beautiful beach sat at the bar great music fun atmosphere cruise ship sunscape emergency jamaica breathless
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1 - 10 of 300 reviews
Reviewed yesterday via mobile

Customer service is poor they don't know how to talk to people especially food servers they are not courteous they don't even have a pleasant look on their face.More

Date of visit: March 2019
1  Thank Snowflake22019
HRC_Mobay, Sales and Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded yesterday

HI Snowflake22019, Thank you for taking the time to review our cafe. Please accept our sincere apologies for the unsatisfactory service you received while dining with us. Although we are currently training new employees, the service described is unacceptable and does not represent the standards...More

Reviewed 3 days ago via mobile

God knows I don't know where to begin. The service was horrible, the waitress's choice of word were just forceful and it made her seems like she had no customer service training. Secondly, the place was fill with flies which made it rather difficult to...More

Date of visit: March 2019
Thank Carlon G
HRC_Mobay, Sales and Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded yesterday

Hi Carlon G, Thank you for taking the time to review our cafe. It is disappointing to learn that your dining experience was dampened by the service you received as this goes against the standard we aim to maintain and we appreciate the opportunity to...More

Reviewed 3 days ago via mobile

Visited Hard Rock to enjoy the beach and restaurant with family. When you enter you’re greeted by the friendly staff at The Rock Shop. They explained where to find everything, since it was my first time and so clueless. The sweetest lady Carmeasha helped me...More

Date of visit: March 2019
Thank Elizabeth06739
HRC_Mobay, Sales and Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded yesterday

Hello Elizabeth06739, Thank you for rating our cafe and for leaving such an awesome review! We are delighted to know that you had a great experience on you visit here and we will definitely pass your commendations to Raquel and the team at the Rock...More

Reviewed 6 days ago

(Bobby Bloom) - Hard Rock Cafe, Montego Bay The Hard Rock Cafe in Montego Bay lies a fifteen minute walk from the cruise terminal. It’s a large campus and it’s possible to purchase access to the beach, this is quite common in the Caribbean and...More

Date of visit: February 2019
Thank BobtheBrit
HRC_Mobay, Sales and Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded 4 days ago

Hello BobtheBrit, Thank you for rating our cafe and for providing such a detailed review of your experience. We're extremely grateful for your support and we're happy you enjoyed your time at Hard Rock Cafe Montego Bay! We hope you stop by again so we...More

Reviewed 1 week ago

Happy hour 3 - 6 with great variety of alcohol (not available at Sunscape Splash next door) Beautiful sunset, cool outdoor seating area and pool.

Date of visit: March 2019
Thank KimberlyT49071
HRC_Mobay, Sales and Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded 4 days ago

Hello KimberlyT49071, Thank you for your review and for rating our cafe! We're happy you enjoyed our property and Happy Hour and we do hope to serve you again on your next visit! Have a great day!

Reviewed 1 week ago

Although at first glance menu seems pricey-no worries-portions were very generous and meal was excellent If you order ribs-plan to share as portion was almost too much for oneMore

Date of visit: March 2019
Thank ktvsimpson
HRC_Mobay, Sales and Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded 4 days ago

Hello ktvsimpson Thank you for taking the time out to review our cafe! We are happy you chose to dine with us as we had an awesome time hosting and serving you. . We look forward to doing so again in the near future. Have...More

Reviewed 1 week ago

I recently stayed close to the Hard Rock Cafe. I spent time on the beach, in the restaurant and at the bar. The food was fresh and arrived timely. The drinks were carefully made and very delicious. I sat for lunch and had take-out on...More

Date of visit: March 2019
Thank Lindsay G
HRC_Mobay, Sales and Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded 4 days ago

HI Lindsay G, Thank you for taking the time out to review and rate our cafe! We are extremely pleased you had a wonderful time and enjoyed our food and staff. We will be sure to pass on your commendations to the team and we...More

Reviewed 1 week ago

Got a free shuttle bus here from cruise port. (Big bonus). Paid $4 for a sun lounger on a small but beautiful beach. However, beware the prices in the cafe here. A small drought beer in a plastic cup cost $7 (advertised as $5 on...More

Date of visit: February 2019
Thank gailbeachgirl
HRC_Mobay, Manager at Hard Rock Cafe Montego Bay, responded to this reviewResponded 1 week ago

Hello GailBeachGirl, Thank you for taking the time to provide your review on our property and service received. We are happy you decided to visit our cafe but we must apologize to you for not receiving the service deserved. Please note that the island imposes...More

Reviewed 2 weeks ago via mobile

We walked from our resort ( sunscape splash ) to Hard Rock Cafe one evening . We was not having good service at our resort but the hard rock was very friendly and nice the manager came to our table and talked to us for...More

Date of visit: February 2019
1  Thank Beverlee B
Admin_HRC, Sales & Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded 2 weeks ago

Good Afternoon Beverlee B! Thanks for taking the time out to review our cafe and for your 5 star ratings. We are happy you decided to walk over and add more value to your anniversary celebrations. We are delighted to know you had a wonderful...More

Reviewed 3 weeks ago via mobile

I was going to write this for a while now but only now got to it. My birthday was in January and my husband had come to celebrate with me here in Jamaica. I just moved here a few weeks ago. We had a few...More

Date of visit: January 2019
Thank lizbajan
Admin_HRC, Sales & Marketing Coordinator at Hard Rock Cafe Montego Bay, responded to this reviewResponded 2 weeks ago

Hello lizbajan, Thank you for taking the time to leave a review of your experience at our cafe, as your feedback is important to us. We would love the opportunity to contact you directly, as based on your concerns, we feel this would be the...More

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Questions & Answers
Ask a question
92faithf
21 February 2019|
Answer
Response from Helen B | Reviewed this property |
Sorry, can't help you there. It didn't look like a good snorkeling area.
0
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ponygal4308
19 February 2019|
AnswerShow all 3 answers
Response from Adswil | Reviewed this property |
It depends where you are walking from. If it is the Free Port, where the cruise ships dock, then yes. It takes about 15/20 minutes along a pedestrian pavement. If you are walking from the town, take a taxi.
0
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Barbie Y
25 December 2018|
AnswerShow all 2 answers
Response from Adswil | Reviewed this property |
Yes there is a buffet, but not every day. There are daily specials such as wing and drinks and a Sunday bunch. The venue has a web site, get on it and have a look. If you are near by, drop in. It is a Hard Rock Cafe. It does... More
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