I had pre-booked a table for two for lunch today at 12-noon. The member of staff greeting us on arrival was friendly and smiling but unfortunately that cannot be said for the other members of staff. They were perfectly polite, but their demeanour was generally...unwelcoming and brusque.
We had to place and pay for our orders at the counter once we had been seated (which was not made totally clear on our arrival). The food, when it arrived, was hot, well presented and very tasty. We then had to go back to the counter to order and pay for our desserts. Again, the desserts were extremely good and generously portioned, but again the staff gave the marked impression that they had better things to do, rather than to "serve" us.
The room is perfectly clean and we saw staff disinfecting tables that other customers had vacated, but the atmosphere is not particularly warm and/or cheery which intensified the impression of feeling unwelcome, which is a great shame.
So: food = really good : ambience and comfort = none.More