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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$14 - US$48
Meals
Lunch, Dinner, Drinks
FEATURES
Reservations, Seating, 有泊車位, Validated Parking, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Highchairs Available, Accepts Credit Cards, Table Service
Reviews (42)
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38 results
Traveller rating
22
10
2
2
2
Traveller type
Time of year
LanguageEnglish
Traveller rating
22
10
2
2
2
Show reviews that mention
All reviews chicken burger great little restaurant during our stay kokusai slopes hakuba winter
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Reviewed 6 March 2020

We went to Luce for dinner during our stay in Hakuba during winter on a recommendation from a friend who had been there the year before. It was evening time so we didn't get to enjoy the view butthe restaurant was just what we needed...- cosy, comfortable and very warm and friendly staff. We were recommended to try the burgers but it wasn't available on the dinner menu, however the staff were so accommodating, they agreed to make the burgers just for us! We had lovely cocktail and a really pleasant time and the burgers were absolutely DELICIOUS! We'll be back again - next time during the day so that we can enjoy the view of the mountains.More

Date of visit: January 2020
Helpful?
Reviewed 1 February 2020

Right at the bottom of the Kokusai slopes Luce is a good option for a burger lunch. The wagyu burger was tasty and servde with really nice fries. Service was prompt and the place was very quiet when we visited.

Date of visit: January 2020
Helpful?
Reviewed 25 January 2020 via mobile

Ordered the sirloin (200g). It looked amazing, tasted good but I can't give more than 3 stars because it was luke warm on arrival despite the restaurant being empty and for 200g I have no doubts that 100g of it was fat. I realise sirloin...has fat running through it but this was a bit of a joke. I didn't feel full. If you do visit I'd pay an extra 2000y and get the fillet to avoid fatty disappointment. The salmon was on point though.More

Date of visit: January 2020
Helpful?1  
Reviewed 5 January 2020

Food was overpriced and underwhelming. The Wagyu steak was almost USD100 n was not what we expected from the photos on the menu. It was undercooked and cold n doubt if it was 200 grams as stated on the menu. The veges that accompanied our...chicken parmigiana were two quarter cut undercooked potatoes n a quarter of an onion n the chicken was tasteless. There was no option for sides. The entree salad was just a plate of lettuce with oil. The decor was good n staff were friendly. If the food was improved it would be a great little restaurant.More

Date of visit: January 2020
Helpful?
Reviewed 6 April 2019 via mobile

We had a great lunch here after being on the slopes all morning. Hearty burgers and cold beers. Also returned the following day for coffee which was also delicious. Very friendly staff also.

Date of visit: February 2019
Helpful?
Sakura M, 広報担当マネージャー at Luce, responded to this reviewResponded 15 April 2019

Thank you very much for your kind comment on our lunch, coffee and waiting staff. Such positive feedback always cheer us up and recognize we are here to make the guests happy with our meals and hospitality. We look forward to serving you again.

Reviewed 1 April 2019

I had dinner here on one of the final nights of my ski week in Hakuba and it wasn't as good as i thought it would be. I would recommend the more local places. the staff didnt ask how i liked my steak cooked and...the Pork was over cooked slightly making it dryMore

Date of visit: March 2019
Helpful?
Sakura M, 広報担当マネージャー at Luce, responded to this reviewResponded 15 April 2019

Thank you for your feedback and we apologize for your experience at our restaurant. We usually don't ask guests how would they like the steak cooked as our chef cook them perfectly, but we should have told you that we could cook steaks how you...More

Reviewed 11 March 2019

Very close to the Evergreen ski school , all the food is tasty with a good variety . Just be careful of the floor surface if you are wearing ski boots it is slipperyMore

Date of visit: February 2019
Helpful?
Sakura M, 広報担当マネージャー at Luce, responded to this reviewResponded 15 April 2019

Thank you very much for your kind comment on our restaurant. We are happy to hear that you enjoyed our meal. Yes, we will put rag mats on the floor as much as we can in the next winter season. We look forward to serving...More

Reviewed 3 March 2019

Went here with several friends on a snowboarding trip - food overall was great. I was the only one that didn't order the wagyu beef entrees, and instead opted for several different selections, all of which were above-average in both taste and presentation. My buddies...were raving about the beef, as well. The only improvement opportunity was the ability of the waitstaff to sell the menu, they knew very little specific information regarding meat cuts, portions, wine pairings, etc, so we were left to making estimations ourselves (which were okay).More

Date of visit: February 2019
Helpful?
Sakura M, 広報担当マネージャー at Luce, responded to this reviewResponded 15 April 2019

First of all, thank you very much for your feedback and we are happy to hear you enjoyed our meal. Also we are always welcome to have a improvement suggestion like you, as such a sincere comment helps to enhance our service. We will educate...More

Reviewed 28 February 2019 via mobile

As an Australian on holiday finding good coffee is always a challenge. My husband and I stopped for a break and had a great coffee. Definitely ask for a double shot though.

Date of visit: February 2019
Helpful?
Sakura M, 広報担当マネージャー at Luce, responded to this reviewResponded 15 April 2019

Thank you so much for your kind feedback. We are very happy to hear that you liked our coffee, in fact our coffee beans are roasted carefully by professional hands in Nagano. We look forward to serving you again.

Reviewed 7 February 2019

Luce is on the ground floor of the luxury Mountainside Apartments. We only had dinner there, but I understand that lunch is more casual with burgers, etc. Dinner was very high quality with excellent attentive service, but be aware that it is a wagu focused...menu with limited options for those who aren't steak lovers.More

Date of visit: January 2019
Helpful?
Sakura M, 広報担当マネージャー at Luce, responded to this reviewResponded 12 February 2019

Thank you for your kind feedback. Yes, we're Wagyu dining restaurant in the dinner time. We proudly offer A5/A3 wagyu steaks served in perfect condition, which you may have enjoyed. Although we have other options such as seafood appetizers, fresh veges, soup and pasta, we...More

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