I am horrified at the terrible service received. I contacted this establishment on 9/11 to make a booking for a special occasion at the end of October, which I finalised on 12/9 (7 weeks notice). I received no confirmation so I followed up again on...27/9, again no confirmation. I was then contacted on 14/10 and told I will need to move my booking due to them having a course in the morning. I was not able to make the arranged time and asked to be accommodated another day which they could not assist with. I was asked whether my booking should be cancelled on 22/10, a mail which I was yet to respond to as I was making the necessary arrangements to move my special plans around now to accommodate them for my lunch booking. Today 26/10 I was sent a mail to say ‘I assume you are cancelling’ and ‘ I have given the table to someone on the waiting list as people are calling daily to get a booking’. You have my cellphone number, you could have called. You also could have followed up with a courteous mail to finalise confirmation/cancellation. You ruined what was meant to be a special occasion 3 days before the fact, when I took the effort to book 7 weeks in advance! Your response to my very polite request today to please still accommodate us was met with ‘come and we can try squeeze you in’? This is unacceptable service. You should have called or followed up with me instead of assuming anything. Thanks for nothing but rude and lousy service from the beginning, you made a special occasion an unpleasant one.More