Showers - Picture of Melia Buenavista All Inclusive The Level & Spa, Cuba
Photo: Showers
From Review : Lovely resort, but definitely lacking of Melia Buenavista All Inclusive The Level & Spa
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Guests
+8
This was our 5th trip to Cuba. Our last was in 2010. After that we decided to try new places. We've been to Iberostar in the Dominican and Sandals in St. Lucia, Antigua, and 5 times to Jamaica. Maybe if we stuck with Cuba I would have given this a higher rating. I read all…
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Date of stay: March 2015
Response from Melia B, Gerente at Melia Buenavista All Inclusive The Level & Spa
Responded 30 Mar 2015
Dear Cinster: We so much regret your experience at our resort had lead you to write this review. It shows we have not been able to fully meet your expectations and we heartily apologize for it. It is a fact that there are still several issues in which we need to keep on working for all our guests to experience a truly 5 star service. Thanks to your comments and pictures, which we have very carefully studied, we have focused on several particular aspects so we are able to make our services more consistent and efficient, especially in the field of food and beverages. As per the rooms, I would like to explain the hotel has been pretty busy these last few months, so, the sequence ¨checking-out, doing the rooms and checking-in¨ might have had some very tight timing on some particular days. I am glad to know you ended up in a completely functional room. We have recently started to implement several changes in some areas and we feel very optimistic about the results. I hope you will, eventually, give us another opportunity to serve you. It would make us feel really honored.
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